This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Cisco Systems

Splunk IT Service Intelligence

Composite Score

7.8 /10

CX Score

8.1 /10

34 Reviews Write a Review

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative

3% Neutral

93% Positive

Pros

Enables Productivity
Unique Features
Security Protects
Helps Innovate

Feature Ratings

Average 78

Event & Alert Management Automation

Analyze Activity Data

Security Operations Automation

Operational Task Automation

Analyze Discovery Data

Incident Management Automation

Machine Learning

Data Visualization

Performance & Capacity Management Automation

Problem Management Automation

Explainable and Trainable Algorithms

Vendor Capability Ratings

Average 77

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Splunk IT Service Intelligence Reviews

Enrique A. D.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Good tool for log & monitoring in dev environments

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

This tool is simply designed to enhance IT operations and observability using machine learning and analytics. It's important to note that product features and capabilities may have evolved since then, so it's advisable to check the latest information from Splunk for the most up-to-date details.

What is your favorite aspect of this product?

On one hand, it helps me with real-time monitoring and alerting, enabling me to detect and address issues as they happen, On the other hand, Splunk has an active community of users and developers that offers a wide range of apps, integrations, and extensions that extends the platform functionality. I have used this tool for the monitoring of applications deployed in the cloud public and private networks, stands out for its comprehensive visibility with a user-friendly interface, real-time monitoring, analytics, scalability, and a vibrant and big user community

What do you dislike most about this product?

In some cases is complex for customization or to execute some custom queries into the logs, it requires an extensive learning curve when you only know the basics, It's essential to check the latest documentation, customer reviews, and product updates for the most accurate and current information on Splunk AIOps

What recommendations would you give to someone considering this product?

Simply the best tool you will find in the merchant

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Azhar C.

Role: Information Technology
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Supreme, multi-feature, multi-purpose Application

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Splunk makes use of the heavy forwarders and it can ingest vast amounts of data in comparison with other platforms. It has numerous benefits, and its reliability, load balancing features, redundancy, simplicity of configuration, ease of operation, user friendliness etc make it a joy to use.

What is your favorite aspect of this product?

Simplicity to configure, and to use natural language programming and generative AI with ease of automation.

What do you dislike most about this product?

As increased data usage takes hold, costs rise steeply.

What recommendations would you give to someone considering this product?

Create a roadmap and list of objectives and goals so you can derive and optimise as many benefits as you can,

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Charges for Enhancements

Ajay K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Splunk - Great AIOPS tool

Likeliness to Recommend

6 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Easy integration with other platforms Machine learning support Power of Analytical abilities

What is your favorite aspect of this product?

Splunk is a reliable tool which provides value to business

What do you dislike most about this product?

Cost is usually marginal higher than other vendors

What recommendations would you give to someone considering this product?

Splunk can be a game changer in your AIOPS journey

Pros

Helps Innovate
Continually Improving Product
Unique Features
Efficient Service

Latest Research

Splunk IT Service Intelligence

What is Splunk IT Service Intelligence?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Splunk IT Service Intelligence Ratings

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Splunk IT Service Intelligence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Splunk IT Service Intelligence Reviews

Enrique A. D.

Good tool for log & monitoring in dev environments

Likeliness to Recommend

Pros

Azhar C.

Supreme, multi-feature, multi-purpose Application

Likeliness to Recommend

Pros

Cons

Ajay K.

Splunk - Great AIOPS tool

Likeliness to Recommend

Pros

Most Popular Splunk IT Service Intelligence Comparisons

Dynatrace

AppDynamics

New Relic

BigPanda

Datadog

BMC TrueSight Operations Management

Title

Feature Ratings

Event & Alert Management Automation

Analyze Activity Data

Security Operations Automation

Operational Task Automation

Analyze Discovery Data

Incident Management Automation

Machine Learning

Data Visualization

Performance & Capacity Management Automation

Problem Management Automation

Explainable and Trainable Algorithms

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of Customization

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation