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Splunk IT Service Intelligence Logo Award Winner Product Badge
Splunk IT Service Intelligence Logo Award Winner Product Badge
Cisco Systems

Splunk IT Service Intelligence

Composite Score
7.8 /10
CX Score
8.1 /10
Splunk IT Service Intelligence
7.8 /10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
3% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 78

Event & Alert Management Automation

85

Analyze Activity Data

83

Security Operations Automation

82

Operational Task Automation

81

Analyze Discovery Data

80

Incident Management Automation

79

Machine Learning

79

Data Visualization

78

Performance & Capacity Management Automation

76

Problem Management Automation

74

Explainable and Trainable Algorithms

73

Vendor Capability Ratings

Average 77

Quality of Features

78

Breadth of Features

78

Ease of Data Integration

78

Business Value Created

78

Ease of Customization

77

Usability and Intuitiveness

77

Vendor Support

76

Product Strategy and Rate of Improvement

76

Ease of IT Administration

76

Availability and Quality of Training

76

Ease of Implementation

74

Splunk IT Service Intelligence Reviews

Alaa B.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Robust logging and SIEM platform

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Splunk more easy to use and provide vendir support, also more widely used in many company,, we used it as SIEM also as centralized

What is your favorite aspect of this product?

Out of the box features, also Scalability and performance and alerting, We used alerting to discover application issues and anomalies

What do you dislike most about this product?

All good but need to reconsider pricing

What recommendations would you give to someone considering this product?

Splunk is great product it become standard to learn and experience and add a great value to your business operations

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rupendra S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Very good software and it helps to scale business

Likeliness to Recommend

7 /10

What differentiates Splunk IT Service Intelligence from other similar products?

It is very easy to use and it helps scaling the business and very optimized , It helps in optimizing tools and also provides AI support which is very nice.

What is your favorite aspect of this product?

Favourite aspect is security features it provides which is second to none. It's customization and flexibility is nice.

What do you dislike most about this product?

As of now no more dislikes but it has cost which could be reduced and integration also gives issue sometimes.

What recommendations would you give to someone considering this product?

It is must use application if you want it , you should understand your requirements and also it's integration capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Ashish j.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Let's give Wing's to the data, and fly high.

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Big data management, performance monitoring and analysis, anomaly detection, event correlation, IT service management all these on a single tool called splunk

What is your favorite aspect of this product?

Easy and effective way to onboard and analyse data

What do you dislike most about this product?

Nothing as such , but if you ask me then pricing 😉 , training are costly

What recommendations would you give to someone considering this product?

Yes,go for it , if you really care about your data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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