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Splunk IT Service Intelligence
7.8 /10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
4% Neutral
92% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Reliable

Feature Ratings

Average 78

Event & Alert Management Automation

85

Analyze Activity Data

83

Security Operations Automation

82

Operational Task Automation

81

Analyze Discovery Data

80

Incident Management Automation

79

Machine Learning

79

Data Visualization

79

Performance & Capacity Management Automation

76

Problem Management Automation

74

Explainable and Trainable Algorithms

73

Vendor Capability Ratings

Average 77

Breadth of Features

78

Quality of Features

78

Ease of Data Integration

78

Business Value Created

78

Ease of Customization

77

Usability and Intuitiveness

77

Vendor Support

76

Product Strategy and Rate of Improvement

76

Ease of IT Administration

76

Availability and Quality of Training

76

Ease of Implementation

74

Splunk IT Service Intelligence Reviews

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Fantastic Product that fulfils our every need

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shirley o.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great for modernizing IT with AI

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

It is by far the most effective software for preventing unplanned downtimes. It has helped us stop the downtimes to almost negligible levels.

What is your favorite aspect of this product?

Greatly accelerates the meantime for responding to threats (MTTRs). Gives you complete full-stack visibility. It has a high adapting machine learning algorithm.

What do you dislike most about this product?

They lack a comprehensive training program for new users.

What recommendations would you give to someone considering this product?

Splunk AIops is the most effective and malleable tool to use if you want to record top measurable business results.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Sangeeta S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

"Easy to use, but a bit pricey."

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Ease of use and customer relationship

What is your favorite aspect of this product?

Intuitive product with laundry list of features & functions

What do you dislike most about this product?

Very Very Pricy. Need to be cost effective soln.

What recommendations would you give to someone considering this product?

Reduce your cost to attract more customers and stand out among competitors.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Splunk IT Service Intelligence Comparisons

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