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Splunk IT Service Intelligence
7.8 /10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
4% Neutral
92% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Reliable

Feature Ratings

Average 78

Event & Alert Management Automation

85

Analyze Activity Data

83

Security Operations Automation

82

Operational Task Automation

81

Analyze Discovery Data

80

Incident Management Automation

79

Machine Learning

79

Data Visualization

79

Performance & Capacity Management Automation

76

Problem Management Automation

74

Explainable and Trainable Algorithms

73

Vendor Capability Ratings

Average 77

Breadth of Features

78

Quality of Features

78

Ease of Data Integration

78

Business Value Created

78

Ease of Customization

77

Usability and Intuitiveness

77

Vendor Support

76

Product Strategy and Rate of Improvement

76

Ease of IT Administration

76

Availability and Quality of Training

76

Ease of Implementation

74

Splunk IT Service Intelligence Reviews

Jennifer K.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

We Enhance Data-Centric Decision with Splunk AIops

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Splunk AIops Platform has event management, predictive analytics and incident response automation tools under one solution. This reduce technical overheads since no much integration is needed and operational cost too.

What is your favorite aspect of this product?

It reduces alert noise through automated event correlation enhanced by machine learning. It is easy to predict future incidents rapidly via predictive analytics tools.

What do you dislike most about this product?

Customizing some features was challenging, but our technical team keeps an eye on it whenever there is an update on new features.

What recommendations would you give to someone considering this product?

To make informed business decisions, I Would recommend Splunk AIops Platform since it has robust data virtualization tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raymond K.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Monitoring and Analytics.

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

One of the unique features with Splunk is the log aggregations. Being able to aggregate logs from multiple systems into one place.

What is your favorite aspect of this product?

Ability to monitor real time events in the logs, makes it most important tool in monitoring and debugging and defects resolutions.

What do you dislike most about this product?

Integrations to other third [arty tools is complicated. Also as you load more data it starts slowing down.

What recommendations would you give to someone considering this product?

It is easy to use and good for non-technical users, it has good user interface and comprehensive documentation to learn how to use it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Perfect tool for Event and Incident Management.

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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