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Splunk IT Service Intelligence Logo Award Winner Product Badge
Splunk IT Service Intelligence Logo Award Winner Product Badge
Cisco Systems

Splunk IT Service Intelligence

Composite Score
7.8 /10
CX Score
8.1 /10
Splunk IT Service Intelligence
7.8 /10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
3% Neutral
93% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 78

Event & Alert Management Automation

85

Analyze Activity Data

83

Security Operations Automation

82

Operational Task Automation

81

Analyze Discovery Data

80

Incident Management Automation

79

Machine Learning

79

Data Visualization

78

Performance & Capacity Management Automation

76

Problem Management Automation

74

Explainable and Trainable Algorithms

73

Vendor Capability Ratings

Average 77

Quality of Features

78

Breadth of Features

78

Ease of Data Integration

78

Business Value Created

78

Ease of Customization

77

Usability and Intuitiveness

77

Vendor Support

76

Product Strategy and Rate of Improvement

76

Ease of IT Administration

76

Availability and Quality of Training

76

Ease of Implementation

74

Splunk IT Service Intelligence Reviews

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2021

This is a great product and increased productivity

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ankita S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

Expensive

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

machine learning capabilites.

What is your favorite aspect of this product?

data visualization

What do you dislike most about this product?

user interface

What recommendations would you give to someone considering this product?

Machine-learning capabilities list.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joe L.

  • Role: Operations
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2021

Complicated UI and Searching but Powerful

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Usability is not as intuitive as some other SIEM platforms however with deep knowledge of the platform it exceeds the capability of some other competitors

What is your favorite aspect of this product?

Searching using the query language directly into the main page

What do you dislike most about this product?

Usability of the UI once completed a search. Outdated presentation of information.

What recommendations would you give to someone considering this product?

If the company is highly data-driven, Splunk can be a strong option for performing complex searches. If the main driver is the usability of the monitoring analyst another product should be considered.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Respectful

Cons

  • Vendor's Interest First

Most Popular Splunk IT Service Intelligence Comparisons

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