What is Splunk IT Service Intelligence?
Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSplunk IT Service Intelligence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Splunk IT Service Intelligence.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
94 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Splunk IT Service Intelligence?
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Event & Alert Management Automation
Analyze Activity Data
Security Operations Automation
Operational Task Automation
Analyze Discovery Data
Incident Management Automation
Machine Learning
Data Visualization
Performance & Capacity Management Automation
Problem Management Automation
Explainable and Trainable Algorithms
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Data Integration
Business Value Created
Ease of Customization
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Splunk IT Service Intelligence Reviews
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
This is a great product and increased productivity
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Ankita S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Expensive
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
machine learning capabilites.
What is your favorite aspect of this product?
data visualization
What do you dislike most about this product?
user interface
What recommendations would you give to someone considering this product?
Machine-learning capabilities list.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joe L.
- Role: Operations
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Complicated UI and Searching but Powerful
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
Usability is not as intuitive as some other SIEM platforms however with deep knowledge of the platform it exceeds the capability of some other competitors
What is your favorite aspect of this product?
Searching using the query language directly into the main page
What do you dislike most about this product?
Usability of the UI once completed a search. Outdated presentation of information.
What recommendations would you give to someone considering this product?
If the company is highly data-driven, Splunk can be a strong option for performing complex searches. If the main driver is the usability of the monitoring analyst another product should be considered.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Respectful
Cons
- Vendor's Interest First