Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Cisco Umbrella Logo Award Winner Product Badge
Cisco Umbrella Logo Award Winner Product Badge
Cisco Systems

Cisco Umbrella

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Cisco Umbrella
8.8 /10

What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

Filter By

Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

98 Plan to Renew

2
Since last award

92 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Secure Web Gateway (SWG)

91

Enablement for Security Teams

89

Zero Trust

89

Web Application and API Protection (WAAP)

87

Network Sandboxes

86

Viable Alternative VS Traditional MPLS

86

Cloud Access Security Broker (CASB)

86

Firewall as a Service (FWaaS)

84

SD-WAN

82

Remote Browser Isolation (RBI)

82

Data Analytics / BI / AI

80

Vendor Capability Ratings

Average 84

Breadth of Features

87

Business Value Created

87

Ease of Implementation

86

Ease of Customization

86

Quality of Features

86

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Availability and Quality of Training

80

Vendor Support

78

Cisco Umbrella Reviews

Julia Maria M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Fortifying Cybersecurity: An Unbreakable Path

Likeliness to Recommend

8 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella can be considered as operating under a different model than other programs. Umbrella goes further and employs the internet’s architecture to apply security at the cloud periphery thus stopping the undesirable activity before the connection is made. So, based on the capability of its processing more than 700 billion Internet requests per day and machine learning, new threats are identified and stopped in the process of their formation.

What is your favorite aspect of this product?

Umbrella also stands out for its integration with Cisco SD-WAN, so there is constant defense against net threats at branches and with remote users. It tracks the same policy across all the endpoints and their specific configuration to enforce internet usage policies as configured from the central management console. Also, Umbrella contains detailed reporting and analysis tools to flag the security risks, so that corrective action can be taken in advance.

What do you dislike most about this product?

Overall it can be concluded that Cisco Umbrella is an effective piece of software with the few drawbacks. Increasing compatibility of the software with old generation computers and specific operating conditions could extend the number of people, organizations, colleges, etc. using the software. Moreover, expanding the management settings with more detailed policies of data encryption like file type or user type of policy might improve the protection in data.

What recommendations would you give to someone considering this product?

Implementing Cisco Umbrella, the company has demonstrated itself as a loyal defender of the Market Specialist team’s online environment. This comprehensiveness, together with the tight monitoring and control facilities and the good threats’ detection and prevention, gives the team the necessary confidence while acting on the World Wide Web. When the user employs Umbrella, he will avoid dangerous sites along with inappropriate content, keeping the internet environment efficient and safe, while the client's team will be protected and their assets safely guarded.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jeet P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

User Interface disappoints. However functionalit

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Mostly the client and vendor interaction. The way the handle the critical situation is one of the best I have ever witnessed

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

Navigation and User Interface

What recommendations would you give to someone considering this product?

User interface changes

Pros

  • Over Delivered
  • Fair
  • Generous Negotitation
  • Reliable

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

Francisco P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Cybersecurity: Strategic Choice

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella's cloud-native architecture offers unparalleled scalability and performance, ensuring seamless protection across distributed networks. Its advanced machine learning capabilities enable proactive threat detection and efficient remediation, setting it apart from traditional security solutions.

What is your favorite aspect of this product?

The software's simple interface and central management console make it easy for IT teams to monitor and control security policies across the entire organization. Its seamless integration with existing infrastructure makes it simple to use.

What do you dislike most about this product?

While Cisco Umbrella is good at many things, its reporting could be better. More detailed and customizable reporting would provide deeper insight into network activities and security events, which would help with compliance and auditing.

What recommendations would you give to someone considering this product?

I've seen how Cisco Umbrella has helped our organization's cybersecurity. Its threat intelligence and filtering capabilities have helped us keep our data safe from cyber threats. The software's integration with our existing infrastructure has helped us move to a more secure and compliant environment. Umbrella's dashboard and real-time monitoring help our team make informed decisions and keep our business running smoothly. We're excited for more reporting capabilities, but Umbrella is already a great help.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Cisco Umbrella Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019