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Cisco Systems

Cisco Umbrella

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Cisco Umbrella
8.8 /10

What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details


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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

98 Plan to Renew

2
Since last award

92 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Secure Web Gateway (SWG)

91

Enablement for Security Teams

89

Zero Trust

89

Web Application and API Protection (WAAP)

87

Network Sandboxes

86

Viable Alternative VS Traditional MPLS

86

Cloud Access Security Broker (CASB)

86

Firewall as a Service (FWaaS)

84

SD-WAN

82

Remote Browser Isolation (RBI)

82

Data Analytics / BI / AI

80

Vendor Capability Ratings

Average 84

Breadth of Features

87

Business Value Created

87

Ease of Implementation

86

Ease of Customization

86

Quality of Features

86

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Availability and Quality of Training

80

Vendor Support

78

Cisco Umbrella Reviews

Lawrence B.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Amazing Product.

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella seamlessly integrates with other Cisco security products, such as Cisco Secure Firewall and Cisco Secure Endpoint, to provide a unified defense strategy across the entire network.

What is your favorite aspect of this product?

Cisco Umbrella provides multi-layered security to protect against a wide range of cyber threats, including malware, ransomware, and phishing attacks.

What do you dislike most about this product?

it may not be as effective against threats that do not rely on DNS resolution as it primarily relies on DNS for blocking malicious domains

What recommendations would you give to someone considering this product?

Consider your organization's existing security infrastructure and evaluate how well Cisco Umbrella integrates with your current environment.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service
  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Great Product

Likeliness to Recommend

10 /10

Pros

  • Efficient Service
  • Inspires Innovation
  • Respectful
  • Includes Product Enhancements

Kevin A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

One of the Best on the Market

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella provides confidence to users that the initial DNS request is checked, approved or filtered automatically via policy whether they are on or off the corporate network. Cisco integrate their individual point products together with other reporting and analysis toolsets, to provide an holistic view of security posture across an organisation.

What is your favorite aspect of this product?

Cloud delivered and managed Security makes policy changes a breeze and you can react to changing situations almost immediately from any location. Whether you are managing a whole site or an individual user group, the policy format and orchestration point is easy to navigate and control.

What do you dislike most about this product?

Email reporting formats need to improve as they are too basic and don't offer the right level of information.

What recommendations would you give to someone considering this product?

Consider Cisco Umbrella first before reviewing other vendor options. You'll find that Umbrella is one of the easiest to deploy, manage and keep fully operational. The distributed nature of the Cisco Datacentre's and the Anycast nature of Umbrella DNS services means it has a very high uptime compared to competitors.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Vendor's Interest First

Most Popular Cisco Umbrella Comparisons

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