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Cisco Systems

Cisco Umbrella

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Cisco Umbrella
8.8 /10

What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details


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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

98 Plan to Renew

2
Since last award

92 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Secure Web Gateway (SWG)

91

Enablement for Security Teams

89

Zero Trust

89

Web Application and API Protection (WAAP)

87

Network Sandboxes

86

Viable Alternative VS Traditional MPLS

86

Cloud Access Security Broker (CASB)

86

Firewall as a Service (FWaaS)

84

SD-WAN

82

Remote Browser Isolation (RBI)

82

Data Analytics / BI / AI

80

Vendor Capability Ratings

Average 84

Breadth of Features

87

Business Value Created

87

Ease of Implementation

86

Ease of Customization

86

Quality of Features

86

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Availability and Quality of Training

80

Vendor Support

78

Cisco Umbrella Reviews

Kirsten J.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Highly specialized and all-in-one product

Likeliness to Recommend

10 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella consistently excelled in every criterion when it came to having complete protection at all edges, thereby preventing access to legitimate sites in addition to blocking malicious ones. It is the tool that has given me such a wide range of abilities that at one point I felt I didn't need anything else.

What is your favorite aspect of this product?

Cisco Umbrella, in my opinion, is a highly specialized product that not have offered proven security but also aids us with great support for developing go-to-market strategies. Its responsiveness in some challenging circumstances is unbeatable at keeping us from mistakenly blocking access when it is necessary. The fact that it provides enough granular capacity for us to tailor it to our business needs for the highest level of security is another thing to love.

What do you dislike most about this product?

The main confusing part that may be a hit or miss is that Only when we are linked to a Wi-Fi or cellular network does it appear to operate. Second thing: because I failed to adequately back up my prior cellphone, I previously ran into some problems when switching devices.

What recommendations would you give to someone considering this product?

The best platform is Cisco Umbrella, which guarantees that you never fall short of your goals or are out of the current, saving you time and money with fully optimal adaptation and successful monetization. You only have to set up what and how to safeguard it, after which you can add your mobile laptops easily.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Elena S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Fast and simple security tool

Likeliness to Recommend

10 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella is the platform designed as SASE Architecture and comes with upgraded AI-based threat intelligence algorithms that consistently generate outstanding results for our satisfaction, as proven by rigorous benchmark assessment that is conducted on a regular basis. It makes it totally easier for remote workers to connect to remote systems without any issues and forget security concerns.

What is your favorite aspect of this product?

What matters most about Cisco Umbrella is that it always works very well when it comes to having the security of our own desires, in addition to many clever features, a great user experience, and other benefits. This software has a lot of other great features as well, such as pre-installed MSP alternatives, first-rate central control, visualization techniques, and prompt support.

What do you dislike most about this product?

There is a little uninteresting thing and it is that to gain secure access to the firm website, I occasionally have to try a few different passcodes, but since this only rarely occurs, it is not a huge deal for me but for someone who is not patient to gain access.

What recommendations would you give to someone considering this product?

To provide subscribers with the utmost security and comfort I am aware of how challenging it may be to find an internet security provider who will never fail you, but you have now found a great platform. The robust solution you need for having fully protected access service edges is Cisco Umbrella, which offers all the hottest characteristics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Peter S.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Right security product for anyone

Likeliness to Recommend

10 /10

What differentiates Cisco Umbrella from other similar products?

We are working remotely so maintaining access to any company task is difficult for us as security issues are growing day by day. But Cisco Umbrella is the best solution for the authentication process so in my opinion, this is the aspect that can differentiate it from others.

What is your favorite aspect of this product?

Cisco Umbrella all in one SASE solution which truly transforms our work. In our company, it's streamlining the network and security operations in the cloud so it releases the burden from our equipment. As we work remotely in a pandemic period it provides a high level of security so we are able to work more securely than before. If I have to choose one aspect it would be its security.

What do you dislike most about this product?

The roaming agent frequently prevents Windows from accurately detecting Internet access, which prevents Office 365 from functioning. It would be helpful to have a more thorough explanation of what the Security Categories cover as there are generic descriptions given.

What recommendations would you give to someone considering this product?

Cisco Umbrella will totally enhance the security of your organization; it will secure every remote worker. In comparison to other security tools, it is far simple to use, and setup and integration are also amazing with other tools. Through the pair security application, all access to company websites or apps may be safely authenticated.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Cisco Umbrella Comparisons

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