What is Webex Meetings?
Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Webex Meetings?
Pros
- Reliable
- Helps Innovate
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Conferencing VoIP
Audio Controls
Screen Share
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Virtual Whiteboard
Keyboard Mouse Control
File Transfer
Application Share
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Webex Meetings Reviews
Halis Burhan Ç.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Nov 2023
Secure and Stable Connection
Likeliness to Recommend
What differentiates Webex Meetings from other similar products?
I think the most secure connection for important meetings can only be provided with this tool.
What is your favorite aspect of this product?
I really feel that I can rely on this tool when stable connection is utterly needed.
What do you dislike most about this product?
It takes at least 2 minutes for this app to launch, that's too long.
What recommendations would you give to someone considering this product?
I'd recommend to use this tool whenever it's absolutely needed.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Vaishnavi G.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Nov 2023
Nice product for remote connectivity
Likeliness to Recommend
What differentiates Webex Meetings from other similar products?
A key strength of Webex Meetings is its enterprise-grade security, making it appealing for companies handling sensitive data. Webex provides advanced encryption, control over data storage locations, and compliance certifications. It also enables sophisticated meeting moderation with breakout rooms, polling, annotation and robust host controls. Webex integrates well with business apps like Slack or Salesforce. However, its interface is not as intuitive as platforms like Zoom or GoToMeeting, requiring more training. And Webex lacks a free tier, putting it at a disadvantage with budget-conscious teams. Overall,
What is your favorite aspect of this product?
As someone working in a highly regulated industry, my favorite aspect of Webex Meetings is its enterprise-level security and compliance capabilities. I appreciate the advanced encryption, data storage controls, and adherence to regulations like HIPAA and FINRA that Webex provides. This assures me that sensitive company information discussed during calls is protected. I also like Webex's sophisticated meeting moderation features, from breakout rooms to polls to robust host controls. This allows us to engage participants and manage complex virtual training sessions. While not the simplest platform, Webex removes the security burden
What do you dislike most about this product?
Steep learning curve - Webex's interface and controls are less intuitive vs competitors, requiring more training. No free tier - Unlike Zoom or GoToMeeting, Webex doesn't offer a free version for smaller teams. Mobile experience - The Webex mobile app can be buggy and lacks some desktop features. Large meeting limitations - Handling meetings over 1000 participants requires special config not ideal for large webinars. Interoperability challenges - Integration with non-Cisco platforms and devices can be limited. Call quality issues - Webex reliability and video can suffer with poor network conditions compared to rivals.
What recommendations would you give to someone considering this product?
Take advantage of Webex security, compliance and data storage controls if your business handles sensitive information. Leverage sophisticated moderation features like breakout rooms, Q&A, polling and screen annotation for engaging meetings. Be prepared to invest time and resources into training your team on fully utilizing Webex's dense interface and features. Consider a hybrid approach, using Webex for meetings requiring robust security and Zoom or similar for day-to-day video calling. Prepare for complex configuration needs if planning very large webinars or events beyond 1000 attendees in Webex.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Kshitij S.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Nov 2023
Great software with unique features
Likeliness to Recommend
What differentiates Webex Meetings from other similar products?
Great features with user friendly interface
What is your favorite aspect of this product?
Video conferencing and connectivity
What do you dislike most about this product?
The quality of video conferencing could lack sometimes
What recommendations would you give to someone considering this product?
Great file sharing options
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing