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Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Prashil W.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy to use and widely accepted in networking.

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Webex is a Cisco Video conferencing application so if you are using Cisco networking products then Cisco Webex is a must have.

What is your favorite aspect of this product?

The Windows application software is super easy to use and very customer friendly.

What do you dislike most about this product?

This is not very widely used apart from networking industry.

What recommendations would you give to someone considering this product?

Cisco Webex is one of the best application which we have used to troubleshoot issues in network while working with Cisco TAC.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation

Manish R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Very easy to use

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

The meeting, call and chat features are on point

What is your favorite aspect of this product?

I love everything about it

What do you dislike most about this product?

Nothing to be honest

What recommendations would you give to someone considering this product?

Its an amazing product for calls and chats

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marco O.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

high quality video conferences

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

what most differentiates to webex from other services is that it is very stable, easy to use and has a very intelligent team of technicians who are capable of solving any questions or problems that we have and as I have used other companies that offer similar services I know that this platform has a lot of quality

What is your favorite aspect of this product?

I love using webex because it is very effective to communicate with my co-workers in the form of meetings, and for potential clients, it is also quite striking and interesting the way it offers the best possible service so that we do not have latency or any interruptions miss in our conference

What do you dislike most about this product?

sometimes it is a bit slow and the plans for additional user seem a bit high but it is still something worth paying for and using without any problem. also that they are very responsible with the security of their users and what is shared or transmitted there.

What recommendations would you give to someone considering this product?

When it comes to video conferencing, or remotely, Webex is ahead and at the forefront of leaving all the best for the user, for something I like it so much and I always recommend it so that we all know about this wonderful platform

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Most Popular Webex Messaging Comparisons

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