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Webex Messaging Logo Award Winner Product Badge
Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Oluwanbe O.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Attending meetings made easy

Likeliness to Recommend

10 /10

What differentiates Webex Messaging from other similar products?

simple tool and business oriented

What is your favorite aspect of this product?

Easy to setup

What do you dislike most about this product?

The android application is not as good as the PC, improvements can be made on the android application

What recommendations would you give to someone considering this product?

Great tool for settin up and attending meetings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kara P.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Useful for team collaboration platform

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

With Webex, I have the option of setting up private rooms for any number of people to work together with a single button click. More than that, the UI can be tailored to individual tastes and is aesthetically pleasing. Now, integrating with other programs, such as Jabber, is also possible, which is quite helpful in archiving chats and WebEx talks for later reference.

What is your favorite aspect of this product?

Using spaces and teams, I can have one-on-one conversations with individuals or have group conversations with many people at once. I can contact anyone through text or phone at any time. Quickly communicating with coworkers and sharing files is a fantastic tool for increasing productivity. This program is impressive and does what it's supposed to do well.

What do you dislike most about this product?

There are no issues with the software since it does what it's supposed to and already has all the functionality I need. However, Cisco offers other chat tools, such as Jabber, that are superior. Occasionally, it becomes sluggish. Video and audio connections may be spotty at best. Getting the meeting started might take a long time, which isn't ideal.

What recommendations would you give to someone considering this product?

Webex's instant messaging features mean I can keep in touch without resorting to cumbersome methods like phone calls or email. It has made it easier for people to work together remotely and communicate quickly. I think Cisco WebEx Teams is your best bet if you're looking for chat software with the most valuable features and functionalities.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Client Friendly Policies

Stephanie B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Productive, efficient and safe meetings.

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Webex Meetings has assisted me in developing closer ties with my coworkers and clients by bringing us face-to-face via a screen. Regardless matter where we are or what circumstances we are in. To securely and comfortably communicate all types of information and files. Webex Meetings has shown to be an excellent option for video conferencing and remote work. I can communicate with my team via chat messaging, individual phone conversations, and group conferences. We can communicate throughout business hours without interruption since Webex Meetings may operate in the background while calls are being made.

What is your favorite aspect of this product?

Webex Meetings contributes to a high-quality experience by making it simple for all meeting attendees to access high-quality video. Webex Meetings is a terrific way to stay productive by using video conferencing and webinars. Webex Meetings offers phone calls via the app at a low cost. To keep organized, you may have your calls handled by a single app in a smooth manner. Webex Meetings' screen sharing is incredibly smooth, offers fantastic privacy options to disable desktop alerts, and allows you to share any program instead of your complete screen.

What do you dislike most about this product?

Webex Meetings is excellent, however one part that I would want to enhance is the mute choices, since I had a minor snag once. Webex Meetings may experience connectivity challenges, especially when numerous screens of participants are exchanging material. This is a problem that I believe many people would benefit from having resolved, as screen sharing for work is a major reason we use it.

What recommendations would you give to someone considering this product?

Webex Meetings, in my view, is an excellent program for video conferencing and webinars. So far, I've had a good and productive experience with it, and it has become indispensable program with which I begin my day value. I recommend Webex Meetings since it is a platform that allows for easy yet effective video conferencing, as well as capabilities that will always fulfill your demands. It will also keep you linked before to, during, and after each meeting.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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