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Claritysoft Inc

Claritysoft CRM

7.7 /10

16 Reviews Write a Review

What is Claritysoft CRM?

With Claritysoft Customer Relationship Management (CRM), you get all the CRM tools you need to get organized, automate sales, improve marketing and drive growth. Claritysoft CRM is easy, intuitive and cost effective, so we're great CRM for small business. We also deliver the horsepower to meet the needs of our large customers.

Company Details

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Claritysoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claritysoft CRM.

88 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claritysoft CRM?

12% Negative

6% Neutral

82% Positive

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 87

Customer Service Management

Account and Contact Management

Collaboration

Lead Management

Activity and Workflow Management

Sales Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Marketing Management

Analytics and Reporting

Vendor Capability Ratings

Average 81

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Claritysoft CRM Reviews

Sahil K.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Ease of Use and Integration

Likeliness to Recommend

10 /10

What differentiates Claritysoft CRM from other similar products?

I have worked with Salesforce, MS Dynamics, and SAP. Claritysoft was the easiest to implement with existing sales team. Training for start-up was great. The integration capabilities when acquiring companies has been great. I recommend Claritysoft all the time to other companies

What is your favorite aspect of this product?

I have worked with many companies but ClaritySoft has an excellent Product which is very easy to use and their support is the best I have ever encountered in the IT industry. Both Evan and Jake from ClaritySoft Support are very responsive and follow-up on my client's issues even when they are not major issues.

What do you dislike most about this product?

Phone app for the system with longer character lengths.

What recommendations would you give to someone considering this product?

As a member of the implementation Team, I was very impressed ClairtySoft implementation trainer, Susan Arnold and how simple the implementation was and with the usability of the product. The product is very full featured and we had and Excellent experience. Senior Management is very happy with the reporting capabilities and the new visibility they have to the sales funnel. Highly recommend the ClaritySoft CRM.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Claritysoft CRM

What is Claritysoft CRM?

Company Details

Need Assistance?

Claritysoft CRM Ratings

88 Likeliness to Recommend

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Claritysoft CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Claritysoft CRM Reviews

Sahil K.

Ease of Use and Integration

Likeliness to Recommend

Pros

Title

Feature Ratings

Customer Service Management

Account and Contact Management

Collaboration

Lead Management

Activity and Workflow Management

Sales Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Marketing Management

Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of IT Administration