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Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Claude
8.4 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

Down 2
Since last award

90 Plan to Renew

Down 5
Since last award

82 Satisfaction of Cost Relative to Value

Up 7
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
88%
Conflict Resolution:
89%
Strategy & Innovation:
92%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

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7% Negative
2% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 82

Code Completion

85

Natural Language Generation

84

Summarization & Explanation

84

Commenting

83

Unit Tests

81

Refactoring

81

Multi-Language Support

80

Bug Detection

80

IDE Integration

75

Vendor Capability Ratings

Average 77

Ease of Implementation

81

Quality of Features

80

Business Value Created

79

Usability and Intuitiveness

79

Ease of Data Integration

78

Product Strategy and Rate of Improvement

77

Ease of IT Administration

77

Ease of Customization

75

Vendor Support

75

Breadth of Features

74

Availability and Quality of Training

74

Claude Reviews

Aarya J.

  • Role: Finance
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Review of claude

Likeliness to Recommend

5 /10

What differentiates Claude from other similar products?

Claude is more precise, and hallucinated to a lesser extent

What is your favorite aspect of this product?

Accuracy of the product

What do you dislike most about this product?

Accuracy, less hallucination

What recommendations would you give to someone considering this product?

Lower the cost

Pros

  • Trustworthy
  • Includes Product Enhancements
  • Enables Productivity
  • Saves Time

Cons

  • Less Fair

Chiezie Arthur E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Intuitive Assistant

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Longer memory at handling conversation

What is your favorite aspect of this product?

Smart well explained outputs

What do you dislike most about this product?

A little lag in output delivery.

What recommendations would you give to someone considering this product?

It is a powerful tool that anyone aiming to boost their productivity should have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nestor Junior C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

The one that best handles abstract ideas.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude is the tool that best handles abstract ideas, long dialogues and complex contexts.

What is your favorite aspect of this product?

no errors.

What do you dislike most about this product?

It answers queries quickly and without errors.

What recommendations would you give to someone considering this product?

Claude is perfect for tasks where mistakes cannot be allowed.

Pros

  • Unique Features
  • Effective Service
  • Appreciates Incumbent Status
  • Helps Innovate

Most Popular Claude Comparisons

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