
What is Claude?
Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
Down
2
Since last award
90 Plan to Renew
Down
5
Since last award
82 Satisfaction of Cost Relative to Value
Up
7
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 92%
- Service Experience:
- 88%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Completion
Natural Language Generation
Summarization & Explanation
Commenting
Unit Tests
Refactoring
Multi-Language Support
Bug Detection
IDE Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Vendor Support
Breadth of Features
Availability and Quality of Training
Claude Reviews
Aarya J.
- Role: Finance
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Apr 2025
Review of claude
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude is more precise, and hallucinated to a lesser extent
What is your favorite aspect of this product?
Accuracy of the product
What do you dislike most about this product?
Accuracy, less hallucination
What recommendations would you give to someone considering this product?
Lower the cost
Pros
- Trustworthy
- Includes Product Enhancements
- Enables Productivity
- Saves Time
Cons
- Less Fair

Chiezie Arthur E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
Intuitive Assistant
Likeliness to Recommend
What differentiates Claude from other similar products?
Longer memory at handling conversation
What is your favorite aspect of this product?
Smart well explained outputs
What do you dislike most about this product?
A little lag in output delivery.
What recommendations would you give to someone considering this product?
It is a powerful tool that anyone aiming to boost their productivity should have.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Nestor Junior C.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2025
The one that best handles abstract ideas.
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude is the tool that best handles abstract ideas, long dialogues and complex contexts.
What is your favorite aspect of this product?
no errors.
What do you dislike most about this product?
It answers queries quickly and without errors.
What recommendations would you give to someone considering this product?
Claude is perfect for tasks where mistakes cannot be allowed.
Pros
- Unique Features
- Effective Service
- Appreciates Incumbent Status
- Helps Innovate