
What is Claude?
Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
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2
Since last award
91 Plan to Renew
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4
Since last award
82 Satisfaction of Cost Relative to Value
Up
7
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 93%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Natural Language Generation
Code Completion
Summarization & Explanation
Commenting
Bug Detection
Unit Tests
Refactoring
Multi-Language Support
IDE Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Claude Reviews

PRINCE U.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
NIce product
Likeliness to Recommend
What differentiates Claude from other similar products?
Its features are implemented
What is your favorite aspect of this product?
The data integration and ease of use is second to none
What do you dislike most about this product?
It has a daily limit of use
What recommendations would you give to someone considering this product?
Try it out
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Cons
- Charges for Enhancements

Vishal R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
"Ethical and user-friendly, but cautious responses
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude, developed by Anthropic, focuses on being a safer, more ethical AI, emphasizing human-centered design. Its main differentiator is its approach to alignment, using "Constitutional AI" to ensure it adheres to ethical guidelines. Unlike some competitors, Claude is trained to avoid harmful outputs and prioritize transparency. Additionally, its conversational style is designed to feel more collaborative, fostering interactions that are less adversarial and more user-guided.
What is your favorite aspect of this product?
My favorite aspect of Claude is its focus on "Constitutional AI," which provides a framework for ethical decision-making and ensures the system remains aligned with human values. This makes interactions safer and more transparent, as it actively avoids harmful outputs while maintaining a collaborative, user-centered experience. This ethical focus is a refreshing approach that prioritizes long-term trust between AI and users.
What do you dislike most about this product?
What I find least appealing about Claude is its current limitations in handling highly complex or nuanced queries. While its ethical focus is a strength, it can sometimes prioritize safety too conservatively, leading to overly cautious or generic responses. This can limit its utility in certain tasks that require more direct or detailed answers. Striking the right balance between safety and performance is an ongoing challenge for systems like Claude.
What recommendations would you give to someone considering this product?
If you're considering Claude, I'd recommend it if safety, ethical AI use, and transparency are high priorities for you. It's great for those seeking a collaborative, non-adversarial conversational AI experience. However, if you need highly specialized or complex answers, you might find its cautious responses limiting at times. It's an excellent choice for general-purpose conversations and safer environments, but weigh that against any specific needs for depth or technical expertise.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features

Kunal E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
IT Dev reviews Claude
Likeliness to Recommend
What differentiates Claude from other similar products?
Better at code related tasks
What is your favorite aspect of this product?
Best in class for code generation and bug detection.
What do you dislike most about this product?
No search feature
What recommendations would you give to someone considering this product?
Good to use for coding related tasks
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity