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Claude Logo
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Anthropic PBC

Claude

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Claude
8.4 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

Down 2
Since last award

91 Plan to Renew

Down 4
Since last award

82 Satisfaction of Cost Relative to Value

Up 7
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
86%
Conflict Resolution:
88%
Strategy & Innovation:
93%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

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6% Negative
2% Neutral
92% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 82

Natural Language Generation

84

Code Completion

84

Summarization & Explanation

83

Commenting

83

Bug Detection

81

Unit Tests

80

Refactoring

80

Multi-Language Support

79

IDE Integration

75

Vendor Capability Ratings

Average 75

Ease of Implementation

80

Quality of Features

78

Business Value Created

78

Ease of Data Integration

77

Usability and Intuitiveness

76

Product Strategy and Rate of Improvement

76

Ease of IT Administration

75

Ease of Customization

74

Breadth of Features

74

Vendor Support

73

Availability and Quality of Training

72

Claude Reviews

Kurshid S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Innovative and Versatile AI

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude stands out with its intuitive natural language processing, deep contextual understanding, and focus on ethical AI responses. It also excels in handling longer-form content, making it great for writing, summarization, and analysis.

What is your favorite aspect of this product?

The clarity and coherence of responses, even in complex discussions, is impressive. Additionally, its ability to generate well-structured text makes it an excellent tool for brainstorming and productivity.

What do you dislike most about this product?

At times, Claude avoids certain topics too cautiously, even when a balanced discussion would be helpful. It also lacks real-time web access and tool integrations, which could enhance its usability.

What recommendations would you give to someone considering this product?

If you’re looking for a thoughtful AI assistant for writing, research, and brainstorming, Claude is an excellent choice. Experiment with different prompts to get the best results, and consider using it alongside other tools for a well-rounded AI experience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chun Teck G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Efficiency and innovation

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Take a different approach by using search queries and external sources.

What is your favorite aspect of this product?

It makes coding less cumbersome and offers hyper-personalization with data source synchronization: the ability to train on data sources and LLM models provides hyper-personalized support, creating personalized recommendations based on our preferences.

What do you dislike most about this product?

It comes with certain limitations related to data retrieval and extraction methods.

What recommendations would you give to someone considering this product?

Claude recognizes multiple code sources for accurate data extraction.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Altruistic

Winni H.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

A new and perfect AI for programmers.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

It's smarter, focusing on development tasks by improving programming and optimization capabilities in the front-end (ideal for beautiful web page designs).

What is your favorite aspect of this product?

I liked how easy it is to navigate; I had no trouble navigating through it. The interface seems intuitive, modern, and simplistic.

What do you dislike most about this product?

I didn't encounter any difficulties with Claude.

What recommendations would you give to someone considering this product?

Claude improves your programming skills.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Claude Comparisons

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