
What is Claude?
Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
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2
Since last award
91 Plan to Renew
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4
Since last award
82 Satisfaction of Cost Relative to Value
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7
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 93%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Natural Language Generation
Code Completion
Summarization & Explanation
Commenting
Bug Detection
Unit Tests
Refactoring
Multi-Language Support
IDE Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Claude Reviews

Kurshid S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Innovative and Versatile AI
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude stands out with its intuitive natural language processing, deep contextual understanding, and focus on ethical AI responses. It also excels in handling longer-form content, making it great for writing, summarization, and analysis.
What is your favorite aspect of this product?
The clarity and coherence of responses, even in complex discussions, is impressive. Additionally, its ability to generate well-structured text makes it an excellent tool for brainstorming and productivity.
What do you dislike most about this product?
At times, Claude avoids certain topics too cautiously, even when a balanced discussion would be helpful. It also lacks real-time web access and tool integrations, which could enhance its usability.
What recommendations would you give to someone considering this product?
If you’re looking for a thoughtful AI assistant for writing, research, and brainstorming, Claude is an excellent choice. Experiment with different prompts to get the best results, and consider using it alongside other tools for a well-rounded AI experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Chun Teck G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2025
Efficiency and innovation
Likeliness to Recommend
What differentiates Claude from other similar products?
Take a different approach by using search queries and external sources.
What is your favorite aspect of this product?
It makes coding less cumbersome and offers hyper-personalization with data source synchronization: the ability to train on data sources and LLM models provides hyper-personalized support, creating personalized recommendations based on our preferences.
What do you dislike most about this product?
It comes with certain limitations related to data retrieval and extraction methods.
What recommendations would you give to someone considering this product?
Claude recognizes multiple code sources for accurate data extraction.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Altruistic

Winni H.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2025
A new and perfect AI for programmers.
Likeliness to Recommend
What differentiates Claude from other similar products?
It's smarter, focusing on development tasks by improving programming and optimization capabilities in the front-end (ideal for beautiful web page designs).
What is your favorite aspect of this product?
I liked how easy it is to navigate; I had no trouble navigating through it. The interface seems intuitive, modern, and simplistic.
What do you dislike most about this product?
I didn't encounter any difficulties with Claude.
What recommendations would you give to someone considering this product?
Claude improves your programming skills.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing