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Claude Logo
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Anthropic PBC

Claude

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Claude
8.4 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

Down 2
Since last award

91 Plan to Renew

Down 4
Since last award

82 Satisfaction of Cost Relative to Value

Up 7
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
86%
Conflict Resolution:
88%
Strategy & Innovation:
93%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

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6% Negative
2% Neutral
92% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 82

Natural Language Generation

84

Code Completion

84

Summarization & Explanation

83

Commenting

83

Bug Detection

81

Unit Tests

80

Refactoring

80

Multi-Language Support

79

IDE Integration

75

Vendor Capability Ratings

Average 75

Ease of Implementation

80

Quality of Features

78

Business Value Created

78

Ease of Data Integration

77

Usability and Intuitiveness

76

Product Strategy and Rate of Improvement

76

Ease of IT Administration

75

Ease of Customization

74

Breadth of Features

74

Vendor Support

73

Availability and Quality of Training

72

Claude Reviews

Nurul S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Super long texts

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

It supports super long texts and is available on multiple platforms and IDEs....

What is your favorite aspect of this product?

Claude is much better for very long texts and creative writing.

What do you dislike most about this product?

Clean and safe.

What recommendations would you give to someone considering this product?

When you're writing a script for a presentation, Claude is far superior at creative writing and editing, allowing you to create quick scripts. If you need to parse files and documents, you can upload up to 100 simultaneous cisco files. Claude maintains conversation context for longer and has twice as many tokens as ChatGPT per conversation. The AI ​​you use can limit the final outcome of your ideas. Don't limit yourself to just one. Learn how to use Claude, Blackbox AI, and Replit AI.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Serene C.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

It's a good product, and it's invaluable!

Likeliness to Recommend

7 /10

What differentiates Claude from other similar products?

Claude is very helpful and can process a lot of data at a go, which most AI can not.

What is your favorite aspect of this product?

I love that I could chat with it and send files for its assistance, and it's so very vast in analysis which is quite good.

What do you dislike most about this product?

Sometimes, there are repetitive responses, which is point-blank frustrating, but I get it, they are models which can be improved overtime.

What recommendations would you give to someone considering this product?

To sharpen your creative ability, and get better at brainstorming great creatives, this is one product you will love. Take your time with it, and learn to use the right prompts for great results.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2025

Awesome tool to use

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular Claude Comparisons

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