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Claude Logo
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Anthropic PBC

Claude

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Claude
8.3 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

Down 2
Since last award

90 Plan to Renew

Down 5
Since last award

82 Satisfaction of Cost Relative to Value

Up 7
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
84%
Conflict Resolution:
86%
Strategy & Innovation:
93%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

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6% Negative
3% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Code Completion

87

Natural Language Generation

86

Summarization & Explanation

85

Commenting

84

Unit Tests

83

Bug Detection

81

Multi-Language Support

81

Refactoring

80

IDE Integration

76

Vendor Capability Ratings

Average 75

Ease of Implementation

83

Business Value Created

78

Quality of Features

77

Ease of Data Integration

77

Ease of IT Administration

75

Usability and Intuitiveness

75

Product Strategy and Rate of Improvement

75

Breadth of Features

73

Ease of Customization

73

Vendor Support

72

Availability and Quality of Training

71

Claude Reviews

Gaurav P.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Best AI tool for programming

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude is designed for programming

What is your favorite aspect of this product?

context window

What do you dislike most about this product?

breadth of features, and lack of improvements

What recommendations would you give to someone considering this product?

best AI tool for programming, must try to improve productivity.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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