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Cleo

Cleo Integration Cloud

Composite Score
8.3 /10
CX Score
8.7 /10
Category
Cleo Integration Cloud
8.3 /10

What is Cleo Integration Cloud?

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.

Company Details


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Awards & Recognition

Cleo Integration Cloud won the following awards in the Data Integration category

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Cleo Integration Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cleo Integration Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

3
Since last award

88 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cleo Integration Cloud?

0% Negative
1% Neutral
99% Positive

Pros

  • Acts with Integrity
  • Continually Improving Product
  • Helps Innovate
  • Client's Interest First

Feature Ratings

Average 84

Data Virtualization

91

iPaaS

90

Data Quality Profiling and Cleansing

90

API Management and Orchestration

90

Synchronization and Replication

90

Metadata Management

89

Data Security

86

Real Time Integration

86

Exception Handling and Notifications

82

Multi Channel Support

82

Batch Integration

80

Vendor Capability Ratings

Average 85

Quality of Features

90

Ease of Implementation

90

Product Strategy and Rate of Improvement

89

Business Value Created

89

Ease of Data Integration

88

Availability and Quality of Training

86

Usability and Intuitiveness

83

Breadth of Features

83

Ease of IT Administration

83

Ease of Customization

80

Vendor Support

77

Cleo Integration Cloud Reviews

Sophia C S.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Powerful cloud data integration platform

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

In our organization, we utilize Cleo Integration Cloud as an EDI, IB, MFT, OPDI, FTP and A2S solution. Cleo has proven quite helpful in real-time and scheduled reporting, application integrations, and managing large amounts of data and file transfers. It also aided in the safe sharing and validation of documents between users. We were also able to eliminate data duplication concerns in our business by utilizing Cleo's AI technology. Encrypted file transmission employing several protocols such as A2S and HTTPS ensures that our organization's data is extremely secure.

What is your favorite aspect of this product?

It boosts the performance of all of our apps across the enterprise. Since we deployed this solution, all of the application tools have been set to be able to govern the data, efficiency has been reached throughout our firm, and data analysis can now be carried out successfully. Cleo Integration Cloud provides a number of distinct characteristics that make it a more effective and efficient cloud integration platform. It also has more capability than other similar products on the market. The finest aspect of Cleo that I discovered is that it is scalable and gives accurate data insights linked with analytics, allowing me to make more effective a

What do you dislike most about this product?

It improves the performance of all our applications running across the organization. All the application tools have been configured to be able to control the data, efficiency has been achieved throughout our company and data analysis can now be carried out effectively since we implemented this product. Cleo Integration Cloud has many unique features, making it a more effective and efficient cloud integration tool. It also provides additional functionality than the other similar tools on the market.

What recommendations would you give to someone considering this product?

Cleo Integration Cloud does much more than a typical cloud integration platform and helps improve overall data security and organizational efficiency. Organizations with large data transactions and resources should use this. The software performance was reliable and the customer support team contacted us when we needed their help. Enterprise-wide data management and integration has improved effective planning and decision making.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Alexandre L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

One of the best cloud integration platforms.

Likeliness to Recommend

8 /10

What differentiates Cleo Integration Cloud from other similar products?

We used the Cleo Integration cloud to address several business difficulties, such as application integrations and evaluating multiple business perspectives at a glance on one platform. We mostly utilize it for integrating brokerage, MFT, and OPDI. We're attempting to simplify our file transfer processes with the Cleo cloud, shifting away from more typical SFTP server solutions and toward an integrated file management solution.

What is your favorite aspect of this product?

Cleo provides us with complete control over our EDI infrastructure, as our client base grows, we have a dedicated staff that handles all of the essential implementations, and they function flawlessly across numerous protocols. It is simple to combine numerous apps and quickly create a well-accelerated and automated business process. The platform's user interface is also quite user-friendly, and we can acquire extensive trading information at a look. It has also significantly improved the efficiency of our corporate resources.

What do you dislike most about this product?

The negative is that Cleo requires a subject matter expert to handle system management; it's not something I can figure out on my own, but it's worth it when contrasted to the savings we obtain by not utilizing a VAN. We frequently discover that the SFTP inboxes they put up for us take considerably longer than expected to finish, and that once established, they frequently fail to function properly on the first or second try. This causes deployments to take weeks rather than days.

What recommendations would you give to someone considering this product?

Check to see if it makes sense for your business to conduct EDI transactions in-house rather than through a VAN like Kleinschmidt. This is a useful product, and I suggest Cleo Integration Cloud to anyone considering this solution. Before submitting Cleo's work for customer approval, double-check it for mistakes. It would save everyone involved a lot of time and effort.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Bastian M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Secure platform for data integration.

Likeliness to Recommend

9 /10

What differentiates Cleo Integration Cloud from other similar products?

This tool eliminates the need for us to pay a third party to manage all of our EDI transactions. The product is highly stable and we have very little downtime. We were able to minimize needless third-party integrations by including built-in support for FTP and SFTP. We can also make direct connections to clients using a complete GUI screen rather than writing scripts and expecting them to execute on a timetable.

What is your favorite aspect of this product?

They have an excellent professional services staff that delivered on time. They were able to set us up with all of the essential needs. We had weekly check-ins with everyone engaged, and our project manager kept things on schedule. We can swiftly enroll a wide pool of partners with the click of a button because most of our partners are similar. Anything beyond the preset templates is simply a fast update from there. Anything that isn't accessible right now may be rapidly added by upgrading the product. It is also quite simple to share dependencies between linked projects.

What do you dislike most about this product?

The changeover is often the most difficult aspect for us, but if you get stuck, their support service can help you swiftly and efficiently. It is not always evident what an error message implies or what triggered the mistake. It clears up easily with a little research or a quick call to support.

What recommendations would you give to someone considering this product?

In today's environment, this is a must-have solution; you'll have piece of mind knowing you can swiftly expand, onboard, and support whatever you require. CLEO Cloud software is simple to use; after completing the courses given by CLEO University, you will be well on your way to controlling the system. This is the only program that can manage all of your EDI requirements in a single spot.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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