What is Cleo Integration Cloud?
Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – ensuring complete flexibility and control over their integration strategy.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
97 Plan to Renew
3
Since last award
88 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cleo Integration Cloud?
Pros
- Acts with Integrity
- Continually Improving Product
- Helps Innovate
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Data Virtualization
iPaaS
Data Quality Profiling and Cleansing
API Management and Orchestration
Synchronization and Replication
Metadata Management
Data Security
Real Time Integration
Exception Handling and Notifications
Multi Channel Support
Batch Integration
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Cleo Integration Cloud Reviews
Vanessa D.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2022
Powerful cloud data integration platform.
Likeliness to Recommend
What differentiates Cleo Integration Cloud from other similar products?
We used the Cleo Integration cloud to address several business difficulties, such as application integrations and evaluating multiple business perspectives at a glance on one platform. I have been exposed to strong services that have resulted in the long-term development of our firm. There is a maintenance expense, but with a good customer service team, failures are rare. Workflow management and automation of most task management technologies have enabled us to meet our productivity targets.
What is your favorite aspect of this product?
It is simple to combine numerous apps and quickly create a well-accelerated and automated business process. The platform's user interface is also quite user-friendly, and we can acquire extensive trading information at a look. It has also significantly improved the efficiency of our corporate resources. It boosts the performance of all of our apps across the enterprise. All of the features in the application have been set up to govern the data and offer important information on how our programs work. Since we installed this software, we've seen increased efficiency throughout our organization, and data analysis is now more efficient.
What do you dislike most about this product?
The initial setup and application integration procedure is difficult and necessitates professional-level expertise. However, Cleo efficient support team has taken care of the issue.
What recommendations would you give to someone considering this product?
This is a useful product, and I suggest Cleo Integration Cloud to anyone considering this solution. The software's performance has been consistent, and the customer support service has been responsive when we've needed it. Enterprise-wide data management and integration has increased planning and decision-making effectiveness.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Angela S.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2022
The best EDI software I have ever used.
Likeliness to Recommend
What differentiates Cleo Integration Cloud from other similar products?
We're moving in the right path by bringing EDI in-house. We will eliminate the middleman, and when we bring all of the EDI mapping in-house, we will truly begin to notice the benefits. We can also make direct connections to clients using a complete GUI screen rather than writing scripts and expecting them to execute on a timetable. This tool eliminates the need for us to pay a third party to manage all of our EDI transactions. We have very minimal downtime since the product is incredibly stable. We were able to minimize needless third-party integrations by including built-in support for FTP and SFTP.
What is your favorite aspect of this product?
CLEO contains a wealth of resources. They have an excellent professional services staff that delivered on time. They were able to set us up with all of the essential needs. We had weekly check-ins with everyone engaged, and our project manager kept things on schedule. Because most of our partners share characteristics, we can easily enroll a large number of partners with the click of a button. Anything beyond the preset templates is simply a fast update from there. It is really simple and quick to create new integrations or unique solutions inside our ecosystem.
What do you dislike most about this product?
It is not always evident what an error message implies or what triggered the mistake. It clears things fast with a little research or a quick call to support. For us, the hardest thing is usually the change. However, if you become stuck, their support service can assist you swiftly and efficiently.
What recommendations would you give to someone considering this product?
In today's ecosystem, this is a must-have product. You'll be at ease knowing that you can swiftly grow, onboard, and support all you require. CLEO software is simple to use. After completing the courses at CLEO University, you will be well on your way to controlling the system. This is the only program that can manage all of your EDI requirements in a single spot.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Laurence C.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
It guarantees the security of our data.
Likeliness to Recommend
What differentiates Cleo Integration Cloud from other similar products?
We are resolving streaming difficulties and system crashes using Cleo Integration. We can establish why an invoice was refused and identify rejected EDI transmissions. Structure and techniques for dealing with technical concerns with purchase orders have been established. We've also filled payment gaps by extracting rejections from Cleo and resubmitting them. Cleo saves us time by delivering tracking information and client bills to printers and forwarding customer orders to printers. This eliminates the need for us to manually enter this data into our system, reducing the possibility of human mistake.
What is your favorite aspect of this product?
We contacted the Cleo support staff because we needed assistance with simplifying and routing complicated files. While working with us, we appreciate the team's efforts to go above and beyond to assist us discover our unique needs and provide the most effective solutions. They moved promptly to the best option for our firm, which was really appreciated. For processing and resolving EDI operations, I greatly appreciate Cleo Integration Cloud. For strategic accounts, I can track EDI transmission, resend, and monitor invoice transmissions. I enjoy how you can see which accounts have refused bills.
What do you dislike most about this product?
Some features of the Cleo Integration Cloud interface might be complicated or difficult to use, but it's an excellent toolkit for integration projects of all sizes. It is also difficult to examine invoices that were not processed in bigger EDI transfers. For larger accounts, Cleo will confirm an approved transfer but will not react with rejected or unsuccessful bills. We cannot also observe minor line item rejects in bigger EDI shipments.
What recommendations would you give to someone considering this product?
This is one of the best EDI tools I've ever worked with, it takes some time to learn but it's honestly worth the effort.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity