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CloudNine

CloudNine LAW

Composite Score
6.9 /10
CX Score
6.4 /10
Category
CloudNine LAW
6.9 /10

What is CloudNine LAW?

Cloud-based eDiscovery automation software that simplifies litigation, investigations, and audits by allowing you to upload, review, and produce documents from one place within minutes

Company Details


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Awards & Recognition

CloudNine LAW won the following awards in the eDiscovery category

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CloudNine LAW Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CloudNine LAW.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

92 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+62 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CloudNine LAW?

15% Negative
12% Neutral
73% Positive

Pros

  • Respectful
  • Transparent
  • Reliable
  • Fair

Cons

  • Under Delivered

Feature Ratings

Average 81

Optical Character Recognition

86

Tagging Metadata and Organization

85

Classification and Data Parsing

85

Annotations

85

Native Format

84

Email Threading

77

Data Analysis and Visualization

77

Review

76

Legal Hold

76

Chain of Custody Preservation

74

Audio Transcription

64

Vendor Capability Ratings

Average 77

Quality of Features

81

Ease of Implementation

80

Usability and Intuitiveness

80

Breadth of Features

80

Ease of Data Integration

79

Product Strategy and Rate of Improvement

77

Business Value Created

75

Ease of IT Administration

73

Availability and Quality of Training

73

Vendor Support

73

Ease of Customization

72

CloudNine LAW Reviews

Jeff H.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Cloud-nine performs outside the legal enviroment

Likeliness to Recommend

9 /10

What differentiates CloudNine LAW from other similar products?

Cloud-nine's eDiscovery solution has the price point, the ability to be customized, the training, the professional and knowledgeable user support, and the functions to successfully define, store, retrieve, and review and (as necessary) change documents to meet the regulatory requirements that it is required to meet. It's software is intuitive, effective, and well written. It's help staff, management, and development staff is open and willing to listen and then, if at all possible either change the overall product, or customize it to meet you company's requirements in these areas. I have not worked with an organization that excels so well in all of these areas. Working as a consultant with the team, my input and recommendations were passed along by the evaluation team, and those at the company who had the overall purchase authority, but I saw them work with me and my own suggestions, as well as those of their team, and contact and work with Cloude-nine and bring to fruition a solution that very much benefited the company's needs.

What is your favorite aspect of this product?

Intuitive, well written/not taxing the computing environment, the knowledge and willingness of their staff at practically all levels to meet the needs, and their clear friendliness and enjoyment in working in the environment and space that their product occupied.

What do you dislike most about this product?

There were a few hiccups and errors...but honestly, I do not know of any product of this scale, that through a well written and carried out specification and testing regiment does not. If they tell you they did, I would say that something is wrong. Anyway, this organization, as I have said earlier, responded overwhelmingly in the positive to issues and did their utmost to address them.

What recommendations would you give to someone considering this product?

Make sure you have an effective, well written and detailed specification for your needs, and then just as effective a testing and communication regiment to ensure that your company addresses, fairly, your plan with the vendor. Then be certain to effectively communicate all of it to the vendor, ensuring that the vendor knows precisely the weighting methodology you use for the various capabilities you are looking for and the time frames you need them by. The communicate them, and do all in our power to gauge the genuineness of the responses you receive from the vendor and then move forward being true to your specification and open to listening to the vendor as they go through the challenge of podding to it, being willing if at all possible to tweak things as you move along, if the things being tweaked are able to be done while still supplying the overall outcomes you seek.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ray J.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates CloudNine LAW from other similar products?

fast availability

What is your favorite aspect of this product?

the favorite aspect is the user interface

What do you dislike most about this product?

nothing that I can think of

What recommendations would you give to someone considering this product?

get a trial version of the product to see if it fits your needs

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Mark D.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Easy to use, good for my business.

Likeliness to Recommend

8 /10

What differentiates CloudNine LAW from other similar products?

The range of uses is what makes this product different from other similar products.

What is your favorite aspect of this product?

The utility of this product is my favorite aspect.

What do you dislike most about this product?

There is nothing for me to dislike about this prodcut.

What recommendations would you give to someone considering this product?

I recommend that the person consider the overall utility of this product for their needs.

Pros

  • Reliable
  • Trustworthy
  • Fair
  • Acts with Integrity

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