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SAP Concur

Concur Travel

Composite Score

7.3 /10

CX Score

7.1 /10

31 Reviews Write a Review

What is Concur Travel?

Simplify travel management and let employees book business travel on their own, at the best rates, and within spending policies. SAP Concur solutions offer you a way to manage your travel program while capturing all the correct data.

Company Details

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Awards & Recognition

Concur Travel won the following awards in the Travel Management category

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0 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Concur Travel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Travel.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

86 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Travel?

13% Negative

16% Neutral

71% Positive

Pros

Respectful
Reliable
Fair
Efficient Service

Cons

Leverages Incumbent Status

Feature Ratings

Average 79

Risk Management

Bank/Credit Card Integration

Notifications/Alerts/Updates

Self-Service

Mobile

Policy Configuration/Implementation

Sustainability Reports

AI Driven Personalization

Expense Management

Itinerary Management

Travel and Accommodation Booking

Vendor Capability Ratings

Average 73

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Concur Travel Reviews

Rebecca Q.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Concur doesn't easily integrate

Likeliness to Recommend

7 /10

What differentiates Concur Travel from other similar products?

It's one of the largest known brands on the market.

What is your favorite aspect of this product?

I like that it has a mobile app.

What do you dislike most about this product?

I dislike the integration with AMEX.

What recommendations would you give to someone considering this product?

Make sure there's a clear understanding of the full capabilities and integrations you need. We thought we would be able to easily integrate this with AMEX, but it's more cumbersome in my opinion.

Pros

Caring
Saves Time
Respectful
Effective Service

Cons

Leverages Incumbent Status
Inhibits Innovation
Slower Product Innovation

JOSHUA F.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Great for Expense Reports.

Likeliness to Recommend

8 /10

What differentiates Concur Travel from other similar products?

I haven’t used a similar product to compare it to.

What is your favorite aspect of this product?

Great for making expense reports.

What do you dislike most about this product?

It could be a little more user friendly.

What recommendations would you give to someone considering this product?

More user friendly.

Pros

Unique Features
Generous Negotitation
Transparent
Friendly Negotiation

Romi M.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Concur is Unwieldy and Can be Beaten by a Host

Likeliness to Recommend

6 /10

What differentiates Concur Travel from other similar products?

Its unwieldy unfortunately.

What is your favorite aspect of this product?

It is easy to implement and it is easy to get someone to help if needed.

What do you dislike most about this product?

Lack of innovation versus smaller upstarts

What recommendations would you give to someone considering this product?

Check out a host of other companies first.

Pros

Caring
Respectful
Reliable
Enables Productivity

Cons

Leverages Incumbent Status
Less Inspiring
Inhibits Innovation

Latest Research

Concur Travel

What is Concur Travel?

Company Details

Need Assistance?

Awards & Recognition

Concur Travel Ratings

84 Likeliness to Recommend

1 Since last award

86 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Concur Travel?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

AI Driven Personalization Travel options are personalized based on user preferences, booking history, and company policy increasing the ease and efficiency of future bookings.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Concur Travel Reviews

Rebecca Q.

Concur doesn't easily integrate

Likeliness to Recommend

Pros

Cons

JOSHUA F.

Great for Expense Reports.

Likeliness to Recommend

Pros

Romi M.

Concur is Unwieldy and Can be Beaten by a Host

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Risk Management

Bank/Credit Card Integration

Notifications/Alerts/Updates

Self-Service

Mobile

Policy Configuration/Implementation

Sustainability Reports

AI Driven Personalization

Expense Management

Itinerary Management

Travel and Accommodation Booking

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement