What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Parth M.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Comprehensive Ease to Use tool
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
The effective ticket management feature which simplifies ticket creation ,tracking , and resolution makes it different from the competitors.The Robust reporting offers extensive reporting features allowing the data driven decision making that is far above from the competitors.
What is your favorite aspect of this product?
In my aspect it excels in providing a comprehensive suite of features for IT service providers and MSPs. It outperform the competition in terms of ticket management and time tracking, making my favourite aspect with complex service workflows.
What do you dislike most about this product?
In initial I find learning curve challenging due to its comprehensive feature set.Can improve the connectivity.
What recommendations would you give to someone considering this product?
Businesses who want to upgrade or start can choose ConnectWise PSA as it sets apart by offering an all encompassing solution tailored specifically for IT service providers and MSPs.If business wants to prioritise comprehensive features and efficiency then go for this . It is worth considering.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tanvy A.
- Role: Public Sector
- Industry: Agriculture
- Involvement: IT Leader or Manager
Submitted May 2024
Easy to use software and good value of price
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
ConnectWise works great for security purposes, like, backing up resources and troubleshooting. It’s very easy to access devices anytime no matter where you are remotely and it is reliable enough to provide a great connection for any kind of troubleshooting
What is your favorite aspect of this product?
My favourite aspect is security and the focus of the features of ConnectWise. It provides reliability even in the most basic tasks
What do you dislike most about this product?
I dislike the website of ConnectWise making it hectic to use for client support
What recommendations would you give to someone considering this product?
I would recommend using it if you are looking for a software that is reliable for any troubleshooting task or backing processes or for securing data
Pros
- Helps Innovate
- Fair
- Altruistic
- Continually Improving Product
Sahil C.
- Role: Finance
- Industry: Education
- Involvement: Business Leader or Manager
Submitted May 2024
Ticketing system Project Management Tool
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
1. Invoicing tool is very rare in project management tools which is of great help 2. Planner works efficiently 3. Quick versioning helps in better planning
What is your favorite aspect of this product?
1. Data Planner works efficiently 2. The user can raise tickets easily and it becomes easy to track the current progress of the tickets 3. Better UI than other project management tools
What do you dislike most about this product?
1. The cost aspect is something which turn away many customers 2. It involves a lot of complex features which might confuse people for once
What recommendations would you give to someone considering this product?
If you have extra money to shell out and want a premium product then must go for this
Pros
- Helps Innovate
- Unique Features
- Includes Product Enhancements
- Continually Improving Product
Cons
- Leverages Incumbent Status
- Security Frustrates
- Vendor Friendly Policies
