What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Eric P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Fantastic product but needs to adapt to times
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
The care that the ConnectWise Manage team has for its users are unmatched with any other companies in similar verticals that I've worked with before. They constantly have a service team ready for any help or issues that you might have and their proactive approach ensures that you'll always be taken care of, as opposed to reactive or ignored help when you need it best.
What is your favorite aspect of this product?
The functionality of the system can allow for collaboration between yourself and your team in a way that saves time and efficiency on multiple levels. You can assign to teammates and allow for needs and processes to be interactive with your own calendar and email needs. Nothing will be missed in this system.
What do you dislike most about this product?
The hardest part of this product is the inability to adapt. It hasn't changed or been altered much recently and while it still achieves what I'm looking for, so adaption and new features would be great.
What recommendations would you give to someone considering this product?
I would highly recommend taking advantage of the service and support staff that is offered prior to and during use. Their team is professional and it's better to get ahead of understanding the system than having to be reactive to the system.
Pros
- Reliable
- Transparent
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
- Wastes Time
- Vendor Friendly Policies
James M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Good interface, stock system needs improvement
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
One stop shop for everything
What is your favorite aspect of this product?
Service board
What do you dislike most about this product?
Inventory management
What recommendations would you give to someone considering this product?
get it it does everything
Pros
- Performance Enhancing
- Unique Features
- Effective Service
- Caring
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Inspiring
Matthew D.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Complex, dated, terrible service, disappointing
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Connectwise manage is built for MSPs with a heavy focus on billing time and products.
What is your favorite aspect of this product?
My favourite aspect is the new client portal which is modern, customisable and easy to configure. It also allows SSO integration with Microsoft and Google so clients can easily sign in
What do you dislike most about this product?
The customer support is extremely poor. Account managers constantly change, the account management structure is confusing with multiple different contacts, technical support team are not knowledgeable. Initial deployment support was group based, we were left to fend for ourselves after deployment and set up to fail.
What recommendations would you give to someone considering this product?
If you decide to use Connectwise, ensure you invest heavily in professional services to get it set up correctly and efficiently or it will cost you more in the long run.
Pros
- Reliable
- Security Protects
Cons
- Slower Product Innovation
- Less Effective Service
- Less Respectful
