What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConnectWise PSA Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ConnectWise PSA.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Narender V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Great IT and Automation Solution for Service
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
The software is incredible and has proven to be an excellent ally for the operation and control of the activities; the workflow has been very influential in having good productivity. The support is extraordinary to achieve confidence in the self-management processes of the software.
What is your favorite aspect of this product?
Since its launch, it is the most important because colleagues feel more comfortable with it and can evaluate projects more efficiently and concisely. There are many aspects to the program, and we like it because it can make us brilliant partners who can help create very fluid and exciting support in the industry. ConnectWise Manage can help you improve the efficiency of your work.
What do you dislike most about this product?
The reporting is not user friendly, even basic reports require a lot of scripting.
What recommendations would you give to someone considering this product?
The use of ConnectWise Manage in my organization has been consistent of an optimal management of our data and the organized management of our systems and production processes, it is an incredible tool that has allowed us to centralize all the information of our business in the same environment. It has a very attractive interface, it integrates with third party tools without any complications and its customer service and support is first class.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
PRASHANT K.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2021
An award-winning PSA
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
The use of ConnectWise Manage in my organization has been consistent of an optimal management of our data and the organized management of our systems and production processes, it is an incredible tool that has allowed us to centralize all the information of our business in the same environment. It has a very attractive interface, it integrates with third party tools without any complications and its customer service and support is first class.
What is your favorite aspect of this product?
Once it's "properly configured", Manage does a great job as a ticketing system. It can be quite powerful and there seems to be lots of integrations available. ConnectWise offers all the details of communication, including chats, calls, and also content sharing. ConnectWise demands so little, hence, users can fully subscribe from the product.
What do you dislike most about this product?
I don't like that the program has a very high price; they should reconsider the offer to get a more verified demand for the product.
What recommendations would you give to someone considering this product?
ConnectWise has many programs/add-ons available. However, it appears these add-ons were from completely different companies that may have been purchased and brought in. Each program's interface is different. Before making a commitment to ConnectWise, I would recommend looking at all the other managed services options available.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Michelle M.
- Role: Operations
- Industry: Utilities
- Involvement: End User of Application
Submitted Aug 2021
Digital, Advanced and Sufficient Program
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
ConnectWise Manage focuses on time management, where every activity is conducted within the least time possible, to ensure there is utilization of resources. Further, ConnectWise Manage tracks the expenses details, for the purpose of accountability to the staff.
What is your favorite aspect of this product?
Process automation is the credible feature that ConnectWise Manage helps us in, and time or resources end up being well utilized. Also, ConnectWise Manage incorporates the workflow and task management, where allocation of the required resources is made.
What do you dislike most about this product?
ConnectWise Manage is functional on Windows, Android devices, but not efficient with Apple products like IOS or iPhone. The need for this is to include all people who need the service to the equation or program list.
What recommendations would you give to someone considering this product?
ConnectWise Manage understands the diversity in the market, and the importance of digital power. The resources that ConnectWise Manager requires are minimal, when compared with the product gains. More so, ConnectWise Manage has close supervision or all the resources that a company own.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
