What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Mat D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Great and powerful psa tool.
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Power and capabilities of what it can do.
What is your favorite aspect of this product?
Powerful tool.
What do you dislike most about this product?
Sometimes can be quite a learning curve to get something completed.
What recommendations would you give to someone considering this product?
Invest time into building it out properly.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Joe T.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Do NOT use for AV integration. Wrong Product
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
The ticketing system was pretty good.
What is your favorite aspect of this product?
ConnectWise sell was a pretty decent quoting tool. It allowed for options and different ways to calculate additions and subtractions for said options. It allowed us to place a scope of work in there and it was formatted pretty well. ConnectWise sell was the least-worst aspect of this software. It actually worked properly and we're mostly satisfied what we were trying to do. Copying and pasting from D tools also worked pretty well.
What do you dislike most about this product?
Connectwise Manage was a total nightmare for a AV integration company. There was no connection between connect wise sell and the connectwise manage for the actual project. No intuitive way to do customer changeorders or internal changeorders. Could only view 200 lines at a time with ZERO effort from connectwise to fix that. We had to hire a FULL TIME ADMIN to handle the ridiculousness of connectwise manage because no one had time to deal with all the problems.---We we're trying to focus on the project itself not the stupid software. Solutions 360 is the correct software for an AV integration company. Not connectwise.
What recommendations would you give to someone considering this product?
I'm assuming if you're I.T. and you do I.T. services its probably pretty decent. It is NOT the right fit for construction or an AV integration company. Solutions 360 is the right fit for AV integration not Connectwise. Connectwise is not really a project focused software.
Pros
- Unique Features
- Efficient Service
- Caring
- Respectful
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Performance Enhancing
Liam B.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2024
The complete management platform for MSP's
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Reliability, breadth of features available and how they seamlessly integrate with other ConnectWise products. In our case this relates to automate. The configurations integration in manage is a huge part of our workflow.
What is your favorite aspect of this product?
Integration with Automate
What do you dislike most about this product?
Support: Often I have found that simple queries have requires multiple levels of escalation and in some rare occurrences have not produced any meaningful answers. That being said comparatively speaking Connectwise support is not overtly bad
What recommendations would you give to someone considering this product?
Make the most out of the product integrations as these can streamline your workflow considerably. Also use mange to its strengths which in my opinion is using it to synchronize the efforts with your teams by enabling everyone to understand what the others is working on at any given moment
Pros
- Reliable
- Saves Time
- Respectful
- Performance Enhancing
Cons
- Slower Product Innovation
