What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Respectful
- Reliable
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Task Management and Workflow
Resource Management
Team Collaboration
Project Management
Auditability
Time Management
Expense Detail Tracking
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Lawrence M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
Connectwise Manage: essential for MSPs
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
ConnectwWise is used by all departments, including customer service, sales, human resources, and accounting. This allows us to streamline processes across all divisions and provide our staff with complete transparency into account functioning. For me, being able to arrange data in a way that best suits my needs has been crucial in adapting to and being productive inside the new system. It is unlike anything else I have tried, and for that reason I highly endorse it.
What is your favorite aspect of this product?
In my opinion, ConnectWise is a major improvement over previous systems. Having complete insight into account activity and the opportunity to see various departments working together towards a common objective has been a game-changer for our company. With just a few minor adjustments, this might become an invaluable tool for sales managers to monitor hot leads and active prospects.
What do you dislike most about this product?
To give you an example, the computer software I use, ConnectWise Automate, requires a client to be installed on it. You can only buy customers in bulk. You're on the hook for their payment regardless of how many you end up using. Without enough clients, it's useless on those PCs.
What recommendations would you give to someone considering this product?
Whether entered manually or imported from Outlook, you can maintain tabs on every ticket submitted for assistance. The best part is that all of this data is available to you from any location with an Internet connection. It works well with the rest of the Connectwise suite, as with all of their products.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
JR F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2022
Good overall, above average product
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Ease of use
What is your favorite aspect of this product?
Overall ticket overview
What do you dislike most about this product?
Search function can be improved on more
What recommendations would you give to someone considering this product?
Best to use overall as a ticketing tool
Pros
- Reliable
- Effective Service
- Caring
- Saves Time
Julia P.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Connectwise Manage - our software of choice
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
You can see the value in this kind of program to provide a wide assortment of benefits; it is exceptionally liquid and has been an incredible achievement in finding an ideal presentation of errands/chores in numerous offices.
What is your favorite aspect of this product?
In addition, the support team is exceptionally amazing and has been fantastic at continually being in contact.
What do you dislike most about this product?
In addition, the support team is exceptionally amazing and has been fantastic at continually being in contact. This product has one issue, which is the coordination with outside stages that I use continually; it is difficult to change and updates are slow.
What recommendations would you give to someone considering this product?
It is a program that I energetically recommend on the grounds that it has been intended to empower the administration of assignment and action assets.
Pros
- Client's Interest First
- Generous Negotitation
- Saves Time
- Over Delivered
Cons
- Inhibits Innovation
- Slower Product Innovation
