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ConnectWise

ConnectWise Screen Connect

Composite Score
8.7 /10
CX Score
8.7 /10
Category
ConnectWise Screen Connect
8.7 /10

What is ConnectWise Screen Connect?

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

Company Details


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Awards & Recognition

ConnectWise Screen Connect won the following awards in the Remote Support category

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ConnectWise Screen Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Screen Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
71%
Conflict Resolution:
83%
Strategy & Innovation:
84%
Service Experience:
82%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Screen Connect?

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0% Negative
10% Neutral
90% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 89

Remote Control

94

Remote Support

94

Attended and Unattended Remote Access

89

Role-Based Access Controls

86

Discovery

84

Real User Monitoring

83

Web & Desktop Conferencing

82

Intelligence Reports

81

Augmented Reality Remote Assistance

80

Audit Management

80

Vendor Capability Ratings

Average 85

Quality of Features

88

Vendor Support

88

Business Value Created

87

Usability and Intuitiveness

87

Breadth of Features

86

Ease of IT Administration

86

Ease of Data Integration

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Ease of Customization

78

ConnectWise Screen Connect Reviews

Akachukwu U.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Good Product but can be better

Likeliness to Recommend

8 /10

What differentiates ConnectWise Screen Connect from other similar products?

The technical approach of using agents to deploying connectwise to user computers is very secure; the security infrastructure is very good.

What is your favorite aspect of this product?

Ability to take control of the remote user without needing permission.

What do you dislike most about this product?

It can get very slow and lags a lot during a remote session.

What recommendations would you give to someone considering this product?

If you have a large organization, this is a good way to track and support users across the network.

Pros

  • Helps Innovate
  • Trustworthy
  • Saves Time
  • Client Friendly Policies

Cons

  • Under Delivered

Sergio N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Simply the best remote tool in the market

Likeliness to Recommend

9 /10

What differentiates ConnectWise Screen Connect from other similar products?

It's fast, stable

What is your favorite aspect of this product?

Very easy to connect to hundreds of endpoints

What do you dislike most about this product?

Nothing, it's perfect

What recommendations would you give to someone considering this product?

Is the best option in the market

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Fair
  • Vendor's Interest First
  • Less Generous

Olivia C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

ConnectWise Control and Accessibility 24/7

Likeliness to Recommend

9 /10

What differentiates ConnectWise Screen Connect from other similar products?

It offers the same advantages as Anydesk. That is, low cost, accessible and stable handling.

What is your favorite aspect of this product?

When handled or used it is stable....

What do you dislike most about this product?

I like it, the stability is impressive.

What recommendations would you give to someone considering this product?

It is just as good AND stable as TeamViewer and AnyDesk....

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular ConnectWise Screen Connect Comparisons

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