What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
90 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Reliable
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Campaign Management
SPAM Compliance
Basic Reporting and Analytics
Segmentation
Email Templates
Contact Database
Surveys and Polling
Content Authoring
Sales Intelligence & Conversion Rates
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Vendor Support
Breadth of Features
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Constant Contact Reviews
Gary H.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted May 2024
Great email marketing platform
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It is well known and user friendly.
What is your favorite aspect of this product?
Drag and drop
What do you dislike most about this product?
It is a bit pricey.
What recommendations would you give to someone considering this product?
If you have the funds, it's a great product for email marketing.
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Erica K.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: Vendor Management and Renewal
Submitted May 2024
The Best Email Marketing Solution Out There!
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Everything that other products have, Constant Contact does it better or invented it. They are constantly innovating and ahead of the curve...never playing catch up. It is so refreshing using a product that is ahead of its time.
What is your favorite aspect of this product?
The drag and drop functionality makes it so that even someone with limited email marketing capabilities can build an effective, beautiful campaign.
What do you dislike most about this product?
There isn't much I dislike.
What recommendations would you give to someone considering this product?
Don't bother looking at competitors. Constant Contact is top tier and their support team is absolutely amazing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emily T.
- Role: Industry Specific Role
- Industry: Entertainment
- Involvement: End User of Application
Submitted Feb 2024
Mail marketing is very professional
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
We are able to keep our clientele informed of all the latest technical advancements in our sector with the support of Constant Contact. The email advertising tool is our go-to. Here is how we provide data to our patrons. We are eager to see the results of the service's survey and have only recently begun utilizing it.
What is your favorite aspect of this product?
Thanks to Constant Contact, we can keep our clients updated on all the newest technological developments in our industry. Our preferred method of advertising is by email. Here is how our customers may access our data. We have only now started using the service, therefore we are quite interested in seeing how the survey turns out.
What do you dislike most about this product?
It would be great if Constant Contact sent out more email newsletters with helpful tips on how to create attractive email subjects and designs for consumers.
What recommendations would you give to someone considering this product?
Companies and non-profit organizations just starting out in the world of marketing will find Constant Contact an indispensable tool. It doesn't take long to get used to their email builder because of how simple it is. Anyone can start using it if they already have a concept for the brand. Although there is an initial investment, small businesses should be aware of this. Additionally, their social media capabilities need to be improved so that they can compete with other management solutions on the market.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
