What is Constant Contact?
Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConstant Contact Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Constant Contact.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
90 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 87%
- Negotiation and Contract:
- 82%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 81%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Constant Contact?
Pros
- Security Protects
- Reliable
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
SPAM Compliance
Campaign Management
Basic Reporting and Analytics
Email Templates
Segmentation
Surveys and Polling
Contact Database
Sales Intelligence & Conversion Rates
Content Authoring
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of Customization
Availability and Quality of Training
Breadth of Features
Vendor Support
Also Featured in...
Marketing Automation - B2C
Translation missing: en.product_page.ratings.score 8.4
View Constant Contact in this category (opens in a new tab)
Marketing Automation - B2B
Translation missing: en.product_page.ratings.score 8.4
View Constant Contact in this category (opens in a new tab)
Marketing Platforms - Midmarket
Translation missing: en.product_page.ratings.score 7.9
View Constant Contact in this category (opens in a new tab)
Constant Contact Reviews
Kennedy o.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact has been our go-to platform for managing email marketing campaigns for over 10 years, and it has consistently proven to be reliable. Creating and sending bi-weekly newsletters and eblasts to our clients is simple and efficient.
What is your favorite aspect of this product?
Constant Contact combines website builder, landing pages creation, WYSIWYG editor with marketing automation capabilities in one place.
What recommendations would you give to someone considering this product?
It excels in handling various groups/lists and large numbers of contacts. I've dealt with companies with a vast customer base, and Constant Contact enables you to manually eliminate subscribers and errors from more extensive groups/lists.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Gary H.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted May 2024
Great email marketing platform
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
It is well known and user friendly.
What is your favorite aspect of this product?
Drag and drop
What do you dislike most about this product?
It is a bit pricey.
What recommendations would you give to someone considering this product?
If you have the funds, it's a great product for email marketing.
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Juli R.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2024
Makes emailing and social media posting easier
Likeliness to Recommend
What differentiates Constant Contact from other similar products?
Constant Contact's website building tools are excellent and I enjoy that they offer email marketing capabilities as well. In my experience with many digital marketing tools, Constant Contact is by far the best. There is no better deal than this.
What is your favorite aspect of this product?
I really enjoy being able to categorize my communities and groups based on email type. With Constant Contact, you can plan ahead and easily use it for any event or holiday of the year.
What do you dislike most about this product?
It is necessary to expand our automation offering. As for automated alternatives, it is simply insufficient. It would be great if we could assign labels to emails based on their behavior. Instead, you can add tags every time a subscriber signs up for a list.
What recommendations would you give to someone considering this product?
Using Constant Contact to plan our campaigns in advance has been a huge help. I can certainly monitor the number of people who have opened our emails and the speed at which our content circulates between them.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
