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ConvergeHub Inc

ConvergeHub

Composite Score

8.3 /10

CX Score

8.5 /10

43 Reviews Write a Review

What is ConvergeHub?

ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. With it, businesses can store contact lists, build and run targeted campaigns and manage sales activities and leads.

Company Details

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Awards & Recognition

ConvergeHub won the following awards in the Customer Relationship Management - Small Business category

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10 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

ConvergeHub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConvergeHub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

2
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConvergeHub?

2% Negative

2% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 86

Telephony and Call Center Management

Activity and Workflow Management

Customer Service Management

Sales Management

Analytics and Reporting

Quote Contract and Proposal

Marketing Management

Lead Management

Collaboration

Account and Contact Management

Mobile

Vendor Capability Ratings

Average 88

Ease of Customization

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

ConvergeHub Videos

ConvergeHub Reviews

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2022

Customization is great, price is fair

Likeliness to Recommend

7 /10

Pros

Fair
Reliable
Performance Enhancing
Trustworthy

Cons

Charges for Enhancements

Latest Research

ConvergeHub

What is ConvergeHub?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

ConvergeHub Ratings

94 Likeliness to Recommend

2 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love ConvergeHub?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

ConvergeHub Videos

Best CRM for small business | Grow Your Business with ConvergeHub

ConvegeHub Business Growth Video

ConvergeHub Reviews

Customization is great, price is fair

Likeliness to Recommend

Pros

Cons

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Title

2
Since last award

2
Since last award

Feature Ratings

Telephony and Call Center Management

Activity and Workflow Management

Customer Service Management

Sales Management

Analytics and Reporting

Quote Contract and Proposal

Marketing Management

Lead Management

Collaboration

Account and Contact Management

Mobile

Vendor Capability Ratings

Ease of Customization

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement