Crownpeak Digital Experience Platform
What is Crownpeak Digital Experience Platform?
Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
1
Since last award
95 Plan to Renew
5
Since last award
78 Satisfaction of Cost Relative to Value
8
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Crownpeak Digital Experience Platform?
Pros
- Helps Innovate
- Fair
- Friendly Negotiation
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Content Security
Analytics and Reporting
Content Repository
Management Interface
Standard Templates
Digital Asset Management
Multi Channel Support
E-Commerce Integration
Social Media Integration
Web Publishing Capabilities
Translation Facilitation
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Business Value Created
Ease of Customization
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Crownpeak Digital Experience Platform Reviews
Valentin S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
create better online marketing.
Likeliness to Recommend
What differentiates Crownpeak Digital Experience Platform from other similar products?
One of the most similar solutions to Crownpeak is the Yext tool, because it has a good set of functions which can be managed from content to customer experiences, it is fascinating to be able to track all user interactions through users, in the same way as in Crownpeak that allows all users to create digital experiences.
What is your favorite aspect of this product?
has created a positive impact on our business, making a return on all of our content. Through Crownpeak we can manage all the content of our websites and create unique experiences with all clients. Its price is accessible and it provides us with digital quality, always counting on the best in artificial intelligence technology. thanks to tag management we can maximize productivity and generate more customer traffic on our website.
What do you dislike most about this product?
There really is nothing else that disguised us from this flexible and easy to implement tool, it has allowed us to perform a better workflow, our sales have increased considerably with this platform.
What recommendations would you give to someone considering this product?
its usability is quite flexible and adapts to any organization, whether large or small, from customer service to the functions and characteristics of this platform, they create good performance in our company. The support is one of the best I have seen, it has created a good impact because we have received good attention and they have provided us with excellent solutions.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Georgina b.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
good functions and great features.
Likeliness to Recommend
What differentiates Crownpeak Digital Experience Platform from other similar products?
It is an exceptional work tool, it has allowed us to create unique experiences, create an accessible and optimal workflow, it is one of the best solutions for large and small teams, because it helps improve collaborations, marketing and maximizes quality in the content created and experiences with customers, Crownpeak is a tool through which we can obtain greater performance.
What is your favorite aspect of this product?
It provides incredible functions to manage all the documents, content and workflow of our organization. It allows you to create reports of all the content created and carry out an analysis of it. It is a great tool for remote collaborations with our entire work team. It gives us customizable templates for our content and multi-channel marketing.
What do you dislike most about this product?
It has not really presented any disadvantage and this is something extremely important for our organization. customer service is wonderful, and is always attentive to the needs that we may need.
What recommendations would you give to someone considering this product?
it is very likely, because it provides functions and characteristics suitable for any organization, customer service works in an organized way and responds to requests as soon as possible, implementing this tool in our organization has been very easy, it keeps track of all activities, visitors , customer engagement and sentiment is possible using Crownpeak.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Joel P.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2022
Awesome Product!
Likeliness to Recommend
What differentiates Crownpeak Digital Experience Platform from other similar products?
The beauty of this is that if the CMS crashes, you site will NOT!! (Unlike Drupal or WordPress).
What is your favorite aspect of this product?
The roll back a page feature.
What do you dislike most about this product?
Some of the back end limitations for content.
What recommendations would you give to someone considering this product?
The beauty of this is that if the CMS crashes, you site will NOT!! (Unlike Drupal or WordPress).
Pros
- Caring
- Trustworthy
- Respectful
- Client Friendly Policies
