Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
CX Navigator Logo Award Winner Product Badge
CX Navigator Logo Award Winner Product Badge
Call Center Studio

CX Navigator

Composite Score
7.4 /10
CX Score
7.6 /10
Category
CX Navigator
7.4 /10

What is CX Navigator?

CallCenterStudio is an advanced cloud-based call center SaaS with premium enterprise features, at an affordable price. Call Center Studio offers you a powerful multi-channel, scalable AI-powered software. It's designed to enrich the experience for both agents and customers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

CX Navigator won the following awards in the Contact Center as a Service - Midmarket category

Filter By

CX Navigator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CX Navigator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CX Navigator?

5% Negative
0% Neutral
95% Positive

Pros

  • Reliable
  • Inspires Innovation
  • Generous Negotitation
  • Includes Product Enhancements

Feature Ratings

Average 80

Call Scripting and Call Flow Management

86

Skills Based Routing

85

Multi Channel Queue Management

84

Call Recording

83

Contact Center Compliance Management

82

Screen Prompts

81

Contact Center Analytics

79

Ticket Management

75

Knowledge Management

75

Multi Channel Intake Integration

74

Workforce Management

74

Vendor Capability Ratings

Average 83

Vendor Support

88

Availability and Quality of Training

85

Ease of IT Administration

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Business Value Created

82

Ease of Customization

82

Usability and Intuitiveness

82

Ease of Implementation

81

Quality of Features

81

CX Navigator Reviews

Posnah M.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Useful for Direct Management

Likeliness to Recommend

10 /10

What differentiates CX Navigator from other similar products?

Call Center is classical in managing conversations.

What is your favorite aspect of this product?

Call Center is candid in enriching business performance.

What do you dislike most about this product?

Call Center creates a stable business for communications.

What recommendations would you give to someone considering this product?

Call Center is useful for direct conversations.

Pros

  • Helps Innovate
  • Unique Features
  • Caring
  • Saves Time

Moses S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Useful Communications Software for Growth

Likeliness to Recommend

10 /10

What differentiates CX Navigator from other similar products?

Call Center Studio is useful in keeping the content of clients for future communications.

What is your favorite aspect of this product?

Call Center Studio strictly controls the users who can access the information.

What do you dislike most about this product?

Call Center Studio is collective in managing all the contact details.

What recommendations would you give to someone considering this product?

Call Center Studio has captured different communications options for business clarity

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Effective Service

Gurkan C.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use

Likeliness to Recommend

10 /10

What differentiates CX Navigator from other similar products?

Easy ıntegration User friendly

What is your favorite aspect of this product?

Skill management

What do you dislike most about this product?

Outbound dialer

What recommendations would you give to someone considering this product?

Easy to use and efficient

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable
Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019