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CX Navigator Logo Award Winner Product Badge
CX Navigator Logo Award Winner Product Badge
Call Center Studio

CX Navigator

Composite Score
7.4 /10
CX Score
7.6 /10
Category
CX Navigator
7.4 /10

What is CX Navigator?

CallCenterStudio is an advanced cloud-based call center SaaS with premium enterprise features, at an affordable price. Call Center Studio offers you a powerful multi-channel, scalable AI-powered software. It's designed to enrich the experience for both agents and customers.

Company Details


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Awards & Recognition

CX Navigator won the following awards in the Contact Center as a Service - Midmarket category

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CX Navigator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CX Navigator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CX Navigator?

5% Negative
0% Neutral
95% Positive

Pros

  • Reliable
  • Inspires Innovation
  • Generous Negotitation
  • Includes Product Enhancements

Feature Ratings

Average 80

Call Scripting and Call Flow Management

86

Skills Based Routing

85

Multi Channel Queue Management

84

Call Recording

83

Contact Center Compliance Management

82

Screen Prompts

81

Contact Center Analytics

79

Ticket Management

75

Knowledge Management

75

Multi Channel Intake Integration

74

Workforce Management

74

Vendor Capability Ratings

Average 83

Vendor Support

88

Availability and Quality of Training

85

Ease of IT Administration

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Business Value Created

82

Ease of Customization

82

Usability and Intuitiveness

82

Ease of Implementation

81

Quality of Features

81

CX Navigator Reviews

Bahadır E.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use, flexible and backed by a good support

Likeliness to Recommend

9 /10

What differentiates CX Navigator from other similar products?

Cloud features and flexibility.

What is your favorite aspect of this product?

Easy integration options with Business Intelligence tools.

What do you dislike most about this product?

Limited predictive dialing features.

What recommendations would you give to someone considering this product?

Please invest on predictive dialing and creating more useful dashboards for the end users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Oğuzhan G.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

A great product that provides ease of integration.

Likeliness to Recommend

10 /10

What differentiates CX Navigator from other similar products?

Accessible, solution-oriented

What is your favorite aspect of this product?

Ease of integration.

What do you dislike most about this product?

Reporting fields

What recommendations would you give to someone considering this product?

They should decide according to their primary needs and definitely ask for a demo.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Effective Service
  • Less Caring

Umut C.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates CX Navigator from other similar products?

A lot of features.

What is your favorite aspect of this product?

Click to call

What do you dislike most about this product?

I don't like it's UI

What recommendations would you give to someone considering this product?

It's cheap and perfect.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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