What is CX Navigator?
CallCenterStudio is an advanced cloud-based call center SaaS with premium enterprise features, at an affordable price. Call Center Studio offers you a powerful multi-channel, scalable AI-powered software. It's designed to enrich the experience for both agents and customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CX Navigator?
Pros
- Reliable
- Inspires Innovation
- Generous Negotitation
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Scripting and Call Flow Management
Skills Based Routing
Multi Channel Queue Management
Call Recording
Contact Center Compliance Management
Screen Prompts
Contact Center Analytics
Ticket Management
Knowledge Management
Multi Channel Intake Integration
Workforce Management
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Business Value Created
Ease of Customization
Usability and Intuitiveness
Ease of Implementation
Quality of Features
CX Navigator Reviews
Nazım S.
- Role: Operations
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted May 2022
very easy to use.It has more features and is cheap
Likeliness to Recommend
What differentiates CX Navigator from other similar products?
easy and more features. My staff love it.
What is your favorite aspect of this product?
easy breed. access and quality management of audio recordings.
What do you dislike most about this product?
There is nothing that I dislike. it has everything i need.
What recommendations would you give to someone considering this product?
should use it immediately. others are difficult and expensive. It's cheap and easy.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cem P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Best call center software we ever used.
Likeliness to Recommend
What differentiates CX Navigator from other similar products?
It is really easy to integrate and manage. Users easily adopted its interface and had no trouble working on it. I've never seen such fast response from support team. Every single support ticket was solved instantly.
What is your favorite aspect of this product?
We've been using this product for 6 years now and we had no requests yet which was not solved in an hour. This kind of support is unbelievable. The support team's approach and kindness just makes you forget about your request even if it's critical. One other favorite aspect is the stability of the product. We had never experienced an offline time frame since our call center is really critical for most of our clients.
What do you dislike most about this product?
It should be heard and used more. I get really surprised if I hear someone working in a call center which hasn't had a chance to use Call Center Studio yet.
What recommendations would you give to someone considering this product?
If you haven't tried it yet, make it your first option and don't waste your time. It's user friendly, effective and not expensive.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Harun H.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Fantastic product!
Likeliness to Recommend
What differentiates CX Navigator from other similar products?
I am definitely not sure
What is your favorite aspect of this product?
I am definitely not sure
What do you dislike most about this product?
I am definitely not sure
What recommendations would you give to someone considering this product?
I am definitely not sure
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing