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CX Navigator Logo Award Winner Product Badge
CX Navigator Logo Award Winner Product Badge
Call Center Studio

CX Navigator

Composite Score
7.4 /10
CX Score
7.6 /10
Category
CX Navigator
7.4 /10

What is CX Navigator?

CallCenterStudio is an advanced cloud-based call center SaaS with premium enterprise features, at an affordable price. Call Center Studio offers you a powerful multi-channel, scalable AI-powered software. It's designed to enrich the experience for both agents and customers.

Company Details


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Awards & Recognition

CX Navigator won the following awards in the Contact Center as a Service - Midmarket category

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CX Navigator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CX Navigator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CX Navigator?

5% Negative
0% Neutral
95% Positive

Pros

  • Reliable
  • Inspires Innovation
  • Generous Negotitation
  • Includes Product Enhancements

Feature Ratings

Average 80

Call Scripting and Call Flow Management

86

Skills Based Routing

85

Multi Channel Queue Management

84

Call Recording

83

Contact Center Compliance Management

82

Screen Prompts

81

Contact Center Analytics

79

Ticket Management

75

Knowledge Management

75

Multi Channel Intake Integration

74

Workforce Management

74

Vendor Capability Ratings

Average 83

Vendor Support

88

Availability and Quality of Training

85

Ease of IT Administration

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Business Value Created

82

Ease of Customization

82

Usability and Intuitiveness

82

Ease of Implementation

81

Quality of Features

81

CX Navigator Reviews

Seda S.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Great futures and tech

Likeliness to Recommend

10 /10

What differentiates CX Navigator from other similar products?

Nlp chatbots

What is your favorite aspect of this product?

Artificial intelligence and reports

What do you dislike most about this product?

Ui and ui design should getting better

What recommendations would you give to someone considering this product?

you should get your ai based chatbot

Pros

  • Altruistic
  • Over Delivered
  • Helps Innovate
  • Continually Improving Product

Murat S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Magnificent product

Likeliness to Recommend

8 /10

What differentiates CX Navigator from other similar products?

They can dance with telephony infra

What is your favorite aspect of this product?

Cloud based

What do you dislike most about this product?

Absolutely Nothing

What recommendations would you give to someone considering this product?

immediately meet them

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Fair

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Role: Operations
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted May 2022

User friendly product

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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