What is Datto RMM?
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
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Since last award
95 Plan to Renew
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Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Datto RMM?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real User Monitoring
Patch Management
Process Automation
Remote NOC, SOC, Helpdesk Integration
Remote Control
Network Management
Discovery
Support for IoT Devices
Mobile Device Management
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Datto RMM Reviews
Andy P.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2022
Easy to use service with transparent pricing. A+
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Pricing is transparent, it's a Canadian company, and easy to implement and use.
What is your favorite aspect of this product?
Management reports created automatically, make it simple to share the value of the service to my client base.
What do you dislike most about this product?
Nothing to report at thi stime.
What recommendations would you give to someone considering this product?
It's a valuable product; I have no issues using it or recommending it for use.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Joseph R.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Datto has the Complete Package
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
The entire Datto Suite including Datto SaaS, Datto BCRD and Datto RMM all work together to backup, secure, and monitor an environment.
What is your favorite aspect of this product?
How it works together with their other products
What do you dislike most about this product?
I do not dislike anything.
What recommendations would you give to someone considering this product?
It is worth using the entire suite of products together.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Joanna M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Datto - Great product for backup management
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
The ease of management to look after multiple companies at once, the platform is easy to integrate and manage. The training certification assists in ensuring all engineers are skilled to use the product.
What is your favorite aspect of this product?
The overall management of multiple clients/ endpoints
What do you dislike most about this product?
The immediate DR is slightly limiting in memory, not too bad as the process would be to export an image and restore the end system however it would good if they had a higher memory availability on the on cloud DR
What recommendations would you give to someone considering this product?
It is a good management tool and easy to implement, you can do all the config and ship out end units with instructions to plug into the network, configuration can be completed remotely
Pros
- Enables Productivity
- Acts with Integrity
- Client's Interest First
- Generous Negotitation
