Deputy Customer Reviews 2024

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Deputy

Composite Score

7.8 /10

CX Score

8.1 /10

28 Reviews Write a Review

What is Deputy?

Deputy is the ultimate, all-in-one workforce management solution for employee scheduling, timesheets, tasking, and communication. Make quick schedule changes, view staff attendance, capture timesheets, and communicate in one powerful app.

Company Details

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Awards & Recognition

Deputy won the following awards in the Workforce Management - Midmarket category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

2 Top Rated Capabilities

8 Top Rated Features

2022

Deputy Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Deputy.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

95 Plan to Renew

5
Since last award

84 Satisfaction of Cost Relative to Value

8
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Deputy?

4% Negative

3% Neutral

93% Positive

Pros

Reliable
Saves Time
Transparent
Performance Enhancing

Feature Ratings

Average 81

Shift Management

Absence Management

Workforce Dashboards and Reporting

Staffing

Time Capture Virtual

Attendance Management and Policies

Workforce Planning and Forecasting

Time Capture Physical

Workforce Scheduling

Rate Policies

Labor Costing and Splitting

Vendor Capability Ratings

Average 78

Ease of Implementation

Quality of Features

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Deputy Reviews

Alan P.

Role: Operations
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Overall a fantastic product with great service

Likeliness to Recommend

10 /10

What differentiates Deputy from other similar products?

Reliability

What is your favorite aspect of this product?

All the functions are so easy to navigate

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Will make your business run a lot smoother which the great functions that it provides

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Himanshu S.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Deputy is very easy to use and understand.

Likeliness to Recommend

9 /10

What differentiates Deputy from other similar products?

The main difference between Deputy and other similar products is that Deputy makes it easier to schedule work time for valuable employees, and also the other most important difference is that Deputy has a unique feature, which is the newsfeed section.

What is your favorite aspect of this product?

My favorite aspect is that with the help of the deputy, we can easily manage the employee management and his daily working performance. We also track our employee meetings and many more things.

What do you dislike most about this product?

The most disliked point is that the free version of Depo doesn't have many features, and also the customer support is not very good.

What recommendations would you give to someone considering this product?

My recommendation is that he should give some functionality in the free version also.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Puneesh L.

Role: C-Level
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Wonderful product but support needs improvement

Likeliness to Recommend

8 /10

What differentiates Deputy from other similar products?

Workforce dashboards and ease of IT administration

What is your favorite aspect of this product?

Ease of IT administration

What do you dislike most about this product?

Support in case of issues

What recommendations would you give to someone considering this product?

Go for explicit SLAs and deterrence in contract

Pros

Saves Time
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Vendor Friendly Policies
Vendor's Interest First
Less Generous

Latest Research

Deputy

What is Deputy?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Deputy Ratings

85 Likeliness to Recommend

1 Since last award

95 Plan to Renew

5 Since last award

84 Satisfaction of Cost Relative to Value

8 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Deputy?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Deputy Reviews

Alan P.

Overall a fantastic product with great service

Likeliness to Recommend

Pros

Himanshu S.

Deputy is very easy to use and understand.

Likeliness to Recommend

Pros

Puneesh L.

Wonderful product but support needs improvement

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Shift Management

Absence Management

Workforce Dashboards and Reporting

Staffing

Time Capture Virtual

Attendance Management and Policies

Workforce Planning and Forecasting

Time Capture Physical

Workforce Scheduling

Rate Policies

Labor Costing and Splitting

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support