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Device42

Device42

Composite Score
7.9 /10
CX Score
7.9 /10
Category
Device42
7.9 /10

What is Device42?

Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of your IT ecosystem. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers in more than 60 countries including Global 2000 clients and Systems Integrators use these capabilities as they manage and modernize their IT infrastructure and application landscapes and adopt DevOps practices.

Company Details


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Awards & Recognition

Device42 won the following awards in the IT Asset Management - Midmarket category

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Device42 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Device42.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Device42?

0% Negative
2% Neutral
98% Positive

Pros

  • Trustworthy
  • Respectful
  • Caring
  • Acts with Integrity

Feature Ratings

Average 87

Integrated Discovery

92

End to End Lifecycle Management

88

Decentralized Management

88

Analytics and Reporting

86

Cloud License Management

85

Financial Analysis

83

Advanced License Management

83

Data Import Export and Aggregation

81

Software Recognition Library

79

Software Usage Metering

75

Vendor Capability Ratings

Average 83

Vendor Support

88

Usability and Intuitiveness

87

Business Value Created

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Ease of Implementation

81

Ease of Data Integration

81

Availability and Quality of Training

78

Device42 Reviews

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Great product, even better service!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ramsay L.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Managing assets is now much faster and easier

Likeliness to Recommend

9 /10

What differentiates Device42 from other similar products?

Device42 has helped us tremendously in managing and tracking assets within the organization. The workflows we now work with are much more efficient and save a lot of time, energy, and resources. It has helped us move away from more from physical work and records or Excel spreadsheets to integrate and locate everything we need within one platform. It has good functions for working with IT. The configuration is simple, as well as its use and support team that is always there with the best disposition.

What is your favorite aspect of this product?

We use this tool to manage and track all IT assets, and it has worked without any issues so far. It has allowed us to create a better workflow and start desisting on the overuse of Excel spreadsheets. The support team is quite good, always attentive to any needs we may have. Device42 also has excellent features for problem management, incident management, support ticketing, and much more. It is beneficial in several areas of my organization.

What do you dislike most about this product?

One weakness of this tool is its user interface which lacks intuitiveness and hinders user navigation. It is limited to integrating with other devices, and there is no direct download option for reports.

What recommendations would you give to someone considering this product?

Highly recommended for any team or organization that needs to track assets, provide more comprehensive support, and improve user workflow. It is a pretty flexible and easy-to-use solution; it has brought good results to our organization, and I am sure it could be great for everyone.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2021

Great product, huge features and capabilities!

Likeliness to Recommend

8 /10

Pros

  • Caring
  • Continually Improving Product
  • Reliable
  • Respectful

Most Popular Device42 Comparisons

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