What is Dialpad Ai Communications?
Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Ai Communications?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Call Management
Mobility
Continuous UCC
Secure Access
Session Border Controller
Third-Party Integration
Speech Access and Personal Assistant
Analytics Reporting
Web & Desktop Conferencing
Centralized Management Portal
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Dialpad Ai Communications Reviews
Timothy H.
- Role: Operations
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Feb 2023
Dialpad revolutionizes business phone service
Likeliness to Recommend
What differentiates Dialpad Ai Communications from other similar products?
I appreciate being able to set my own hours of availability for phone conversations. The product is adaptable and simple to use, and I can access it from any device.
What is your favorite aspect of this product?
When consumers phone in, I'm able to help them get connected with the right department or team member, as well as listen to and comprehend any issues they may be having. Because of Dialpad, I can use my personal phone for professional calls without having to carry around two phones or remember two separate numbers; it also logs my interactions with clients and provides a written transcript of our conversations for my convenience.
What do you dislike most about this product?
It's possible for your entire SMS conversation history to disappear into the abyss of your incoming messages folder. I think we could improve our textual communication if such incoming SMS list were organized slightly differently.
What recommendations would you give to someone considering this product?
The interoperability of several gadgets. Because my coworkers and I are able to view our history of interactions with our Clients and Collaborators, each engagement is that much more productive. Giving us the opportunity to concentrate on enhancing our service to you.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Marwan A.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2023
Niftiest features available
Likeliness to Recommend
What differentiates Dialpad Ai Communications from other similar products?
Boasting a set of shiny features like dynamic call routing and post-call analysis, Dialpad's embrace of AI in its gives our business the flexibility it needs to keep customers happy and scale up our operation.
What is your favorite aspect of this product?
Customisable dashboards and wallboards give us real-time visibility of KPI progress. It displays a local number when reaching out to customers, improving response rate.
What do you dislike most about this product?
Provide a wide ready-made set of integrations to enable us unify all our business communications in one spot to give our agents all the necessary tools to provide the best customer service possible.
What recommendations would you give to someone considering this product?
Through access to call queue, ring groups, an unlimited number of users, call recording, call monitoring, and analytics, Dialpad Talk will give you the right foundations to scale up your business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Willis R.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
A fantastic product to have
Likeliness to Recommend
What differentiates Dialpad Ai Communications from other similar products?
It easy to navigate and use
What is your favorite aspect of this product?
Analytics and reporting is quite helpful when dealing with clients
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
I recommend this product to professionals in communication field for enhanced customer service
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
