What is Dialpad Ai Communications?
Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Ai Communications?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Call Management
Mobility
Continuous UCC
Secure Access
Session Border Controller
Third-Party Integration
Speech Access and Personal Assistant
Analytics Reporting
Web & Desktop Conferencing
Centralized Management Portal
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Dialpad Ai Communications Reviews
Megan O.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Absolutely love the Dialpad Talk amazing features
Likeliness to Recommend
What differentiates Dialpad Ai Communications from other similar products?
Dialpad Talk takes meetings notes and transcribes calls so we can focus on the discussion at hand, send summaries to participants and provides speech coaching
What is your favorite aspect of this product?
With Dialpad I not only see calls that come to me personally, but I also see all calls in and out of the company main line
What do you dislike most about this product?
Dialpad Talk base price only works for one location which means we had to move to a higher plan to cover our other physical office locations
What recommendations would you give to someone considering this product?
Dialpad Talk is the best choice if you want an AI-powered communications platform. Even a small business thaf signs up for the entry-level Dialpad plan will benefit from built-in AI
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lori A.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2022
AI-powered communication tool
Likeliness to Recommend
What differentiates Dialpad Ai Communications from other similar products?
Dialpad leads the category of business phone system with a built-in voice intelligence technology that uses artificial intelligence and natural language processing to act as a powerful assistant
What is your favorite aspect of this product?
One area of usability where Dialpad shines is the mobile business app for iOS and Android devices. Tha app's looks and feel are intutitive
What do you dislike most about this product?
With so many AI-powered calling capabilities and analytics tools, Dialpad is not the easiest to use right out of the box
What recommendations would you give to someone considering this product?
Dialpad uses a device's internet connection to provide unified communications across voice, video, chat, email and fax
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Noime T.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Great but not perfect voip!
Likeliness to Recommend
What differentiates Dialpad Ai Communications from other similar products?
Have only tried and use a few and the easy integration with our salesforce current contacts and able to record your call and transcribe it is what sets it aparts.
What is your favorite aspect of this product?
The fact that I’m able to contact every phone number and every countries in the world and that we are able to select our own phone number depending on where were at or what we want our client to see so we appear professional.
What do you dislike most about this product?
It does not work as effective when used on mobile and sometimes there is latency and bad connection with customers and when I call the customers using other app, the connection is a lot better. The call is not as clear as like client and me using the same app.
What recommendations would you give to someone considering this product?
Give it a try since most apps cannot offer you the option to choose your phone number. It’s not perfect but it’s a nice cliemtelle tool to get to those people who don’t normally use app and just use regular phone numbers.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
