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DocuWare

DocuWare

Composite Score
8.3 /10
CX Score
8.7 /10
Category
DocuWare
8.3 /10

What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

Company Details


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Awards & Recognition

DocuWare won the following awards in the Document Management category

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DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

5% Negative
3% Neutral
92% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Altruistic

Feature Ratings

Average 84

Searchability

89

Document Sharing

88

Document Hosting

88

Security and Access Control

85

Metrics and Reporting

85

Access Tracking

84

Publication Workflow

83

Check Out Check in

82

Version Control

82

Editor Functions

82

Indexing and Classification

80

Vendor Capability Ratings

Average 85

Ease of Data Integration

89

Quality of Features

88

Ease of Customization

87

Breadth of Features

85

Availability and Quality of Training

85

Business Value Created

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Vendor Support

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

79

DocuWare Videos

DocuWare Reviews

Alec f.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Reliable and effective document management tool

Likeliness to Recommend

8 /10

What differentiates DocuWare from other similar products?

Making the application more user-friendly is the first thing to consider because it may be fairly variable and harder to grasp. I wish it could be scaled up more. I wish it had more coupling options so that I could completely achieve its actual potential. Out of all the software available for automating document routing in and out of the company, DocuWare was the one I liked the best. Because all the data and assets are kept in one central, easily accessible web location, its installation enables our personnel to work remotely from any location, saving us a great deal of time and money.

What is your favorite aspect of this product?

The UI is excellent, and the way the folders may be arranged inside this framework is completely novel and astounding. Another feature I like a lot is the DocuWare printer. It is an add-on that distributes the documents to the user's regular tray or, if rules are set out for it, a custom tray. DocuWare is a very effective tool for exchanging paper documents electronically.

What do you dislike most about this product?

I don't have many concerns about this system because I thought it was superior to other solutions that were available for a similar use case. Well, first of all, I find its laborious editing features frustrating to use when I want to swiftly do my task and must take my time with them. Lastly, occasionally there could not be the best customer service.

What recommendations would you give to someone considering this product?

If you're looking for a security tool that also offers full document workflow automation, DocuWare may be your top choice. The market is full of tools that look so alluring from a pricing point of view. But on the other hand, DocuWare appears economical, but it is the most reliable and effective document management system available.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Caring

Albert A.

  • Role: Operations
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fascinating Application for automating document

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

DocuWare is fascinating in the way it manages all documents in an elegant, understandable but sophisticated manner, but it also has a number of other features that set it apart from the contest. For example, it gives us the ability to design our own storage system by giving us full control over how directories are structured.

What is your favorite aspect of this product?

The Web interface is meticulously planned and was carefully created by only including the major components. Another great option for keeping digital assets completely concealed and safe is the ability to limit user access to specific folders. In addition to this, we have a great rapport with their tech support team, who assist us whenever we need to align the layout with our working environment.

What do you dislike most about this product?

As I already stated, I adore its sophistication. In fact, I adore this sophisticated system, but I believe that my prior experience with similar systems gives me an advantage over newcomers because its sophistication makes it difficult for them to get well beyond the system's learning curve and begin using it right away.

What recommendations would you give to someone considering this product?

I strongly prefer DocuWare, and I advise anyone looking to cut costs on their physical document management system to do the same. DocuWare aids in decreasing paper record-keeping expenses, the manpower required to handle document storage and access, and boosting compliance. Above all, sharing your digital assets both inside and outside of your company becomes entirely secure with DocuWare.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Rishabh k.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Comprehensive ECM Solution.

Likeliness to Recommend

10 /10

What differentiates DocuWare from other similar products?

DocuWare is an enterprise content management software that is equipped with features to facilitate document management and maintenance. It enables organizations to manage their documents securely, with the ability to control user access. Its cloud-based platform makes it easy for users to access their data from anywhere at any time, even on mobile devices.

What is your favorite aspect of this product?

My favorite aspect of this product is its ability to quickly and securely store large volumes of data. DocuWare's cloud-based platform ensures that all of the documents are securely stored without taking up additional space on your computer or server. It also allows for easy backup and restoration in case of any data loss. Additionally, the software provides powerful encryption to ensure maximum security of sensitive documents.

What do you dislike most about this product?

DocuWare's own help occasionally takes a while to respond to straightforward inquiries, but it also provides a great amount of documentation that can be utilized to address many different sorts of concerns, frequently resolving minor issues without having to place a support call.

What recommendations would you give to someone considering this product?

I would recommend DocuWare for those looking for an enterprise content management solution that is secure and easy to use. The software's cloud-based platform ensures that all of the documents are securely stored without taking up additional space on your computer or server. Furthermore, its drag-and-drop visual interface makes it easy for users to manage their documents with minimal effort.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular DocuWare Comparisons

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