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dotCMS

dotCMS Cloud

Composite Score
7.0 /10
CX Score
7.3 /10
Category
dotCMS Cloud
7.0 /10

What is dotCMS Cloud?

dotCMS provides the infrastructure your team needs to build powerful, engaging, and consistent customer experiences across all your channels. With a robust NoCode tool library and industry-leading content management capabilities, top brands trust dotCMS to drive results.

Company Details


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Awards & Recognition

dotCMS Cloud won the following awards in the Content Marketing category

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dotCMS Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on dotCMS Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

93 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love dotCMS Cloud?

10% Negative
11% Neutral
79% Positive

Pros

  • Transparent
  • Respectful
  • Client's Interest First
  • Friendly Negotiation

Feature Ratings

Average 82

Content Creation

84

Web Experience Management Integration

83

Content Curation / Library Controls

83

Content Optimization

83

Content Storage

82

Editorial Workflow

82

Content Campaign Management

81

Personalization/Audience Targeting

81

Editorial Calendar

80

Content Analytics

80

Multi-Channel Distribution

79

Vendor Capability Ratings

Average 77

Business Value Created

87

Product Strategy and Rate of Improvement

84

Breadth of Features

82

Quality of Features

80

Ease of Implementation

77

Availability and Quality of Training

76

Ease of IT Administration

76

Vendor Support

74

Usability and Intuitiveness

73

Ease of Data Integration

71

Ease of Customization

70

dotCMS Cloud Reviews

James C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

dotCMS is still in its infancy

Likeliness to Recommend

9 /10

What differentiates dotCMS Cloud from other similar products?

dotCMS enables the users to handle multiple websites simultaneously as well as share the content between those websites. Content can be displayed through a wide array of widgets which makes it more appealing. It offers an unopinionated approach to page layout.

What is your favorite aspect of this product?

It has a cloud-based system which is surely a thing to boast about as it allows one to upload content from anywhere. Through dotCMS we have been able to build a strong, and engaging customer experience across our website.

What do you dislike most about this product?

The upgrades/revisions of dotCMS are complex and difficult to comprehend. Permissions of the platform are hard to comprehend. Moreover, the content push is not at all smooth. It crashes as soon as you want to upload any content.

What recommendations would you give to someone considering this product?

dotCMS is more compatible for you if you are planning on starting a website from scratch. Although the tool is still in its babyhood yet, it has the potential to make one’s life much easier through its flexibility.

Pros

  • Caring
  • Saves Time
  • Reliable
  • Trustworthy

Genesis R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Major Content Management System

Likeliness to Recommend

8 /10

What differentiates dotCMS Cloud from other similar products?

The team of this platform supports and their service is available throughout the day and night for their customers. It can integrate with other softwares as well. People do not have specific timings to be followed and to contact. To facilitate customers on that level, a 24/7 service is initiated which facilitates customers and increase their confidence on platform.

What is your favorite aspect of this product?

The platform is flexible and easy to use. This platform has low price as compared to other platforms. This cost effective feature enables this platform to be unique which enhances customer base and people tends to use it even on trial basis as prices are low.

What do you dislike most about this product?

Admin panel is difficult to operate and it needs improvement. Management of pages should be improved. There are a lot of errors in this platform. These errors proves to be a source of irritation and frustration for customers at times. Also, in upcoming updates platform should be made user friendly so that people should feel ease in operating the platform.

What recommendations would you give to someone considering this product?

It should make admin panel and other features simple. The platform should remove the errors from the website and develop a mobile application. Admin panel is something people look for while operating platform and it should be their top most priority in creating ease.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Caring

Carlee B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

CMS Evolution from a Trusted Supplier

Likeliness to Recommend

8 /10

What differentiates dotCMS Cloud from other similar products?

The dotCMS staff is dedicated to assisting its clients in scaling the system to their specific requirements. dotCMS provides a lot of features and the ability to integrate with other platforms. The learning materials are fantastic.

What is your favorite aspect of this product?

We wanted a mobile adaptable website that might suit a wide range of demands that an academic organization would have in 2021 and onwards. There are features such as describing how to use a headless approach for system management using dotCMS as the basis. It's very beneficial for organizations to understand how to manage authentication using Active Directory.

What do you dislike most about this product?

The admin interface may be a bit odd at times, there is a high learning curve, and a number of changes must be set by ourselves based on project requirements, that can be difficult and frustrating.

What recommendations would you give to someone considering this product?

DotCMS would be an excellent choice if you need a system to manage your content over numerous platforms and webpages. They offer their instructional tutorials online, which are quite helpful, particularly when you first start out.

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Respectful
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