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Microsoft Corporation

Dynamics 365 Business Central

Composite Score

8.1 /10

CX Score

8.4 /10

36 Reviews Write a Review

What is Dynamics 365 Business Central?

Streamline your processes, make smarter decisions, and accelerate growth with Dynamics 365 Business Central—a comprehensive business management solution designed for small to medium-sized businesses.

Company Details

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Dynamics 365 Business Central Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Business Central.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Up 5
Since last award

97 Plan to Renew

Up 2
Since last award

89 Satisfaction of Cost Relative to Value

Up 4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 87%
Conflict Resolution:: 89%
Strategy & Innovation:: 85%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Business Central?

1% Negative

9% Neutral

90% Positive

Pros

Fair
Security Protects
Trustworthy
Efficient Service

Feature Ratings

Average 87

Accounting and Financial Management

Industry Specific Capabilities

Procurement Management

Supply Chain Management

BI and Performance Management

Analytics and Reporting

Service Management

Customer Relationship Management

Job and Project Management

Governance Risk and Compliance

Human Capital Management

Vendor Capability Ratings

Average 84

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Also Featured in...

Discrete Manufacturing ERP

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Dynamics 365 Business Central Reviews

Liam R.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use once set up.

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Business Central from other similar products?

Simplicity

What is your favorite aspect of this product?

The addition of a search bar.

What do you dislike most about this product?

Opens a new window each time, no necessary for a lot of tables.

What recommendations would you give to someone considering this product?

Set it up properly.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Acts with Integrity

Cons

Commodity Features

Rajesh K.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Navision ERP Application is perfect for SME

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Business Central from other similar products?

For SME, It is cheaper and all modules available

What is your favorite aspect of this product?

Administration and easy to use

What do you dislike most about this product?

nothing as such

What recommendations would you give to someone considering this product?

Yes,Its a perfect solution for ERP for all SME's

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Antonis K.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

An overall great tool but it's time for a change

Likeliness to Recommend

6 /10

What differentiates Dynamics 365 Business Central from other similar products?

It follows a straight-forward business process design. It allows quick access to information and processes through action panes, easy-to-locate commands, improved access to lists, look-up windows, drill-back and inquiry tools, and custom links to applications and Web sites.

What is your favorite aspect of this product?

The fact that is minimizes training costs and accelerate productivity from the start with software that looks and feels like other Microsoft products and technologies

What do you dislike most about this product?

I don't really dislike something about this product . But since Business central came out , nav has been neglected.

What recommendations would you give to someone considering this product?

It's 2021 and business central , the erp-dedicated system of Microsoft is on the run . Don't pick NAV.

Pros

Trustworthy
Client Friendly Policies
Fair
Friendly Negotiation

Latest Research

Dynamics 365 Business Central

What is Dynamics 365 Business Central?

Company Details

Need Assistance?

Awards & Recognition

Dynamics 365 Business Central Ratings

86 Likeliness to Recommend

Up 5 Since last award

97 Plan to Renew

Up 2 Since last award

89 Satisfaction of Cost Relative to Value

Up 4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Dynamics 365 Business Central?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Discrete Manufacturing ERP

Dynamics 365 Business Central Reviews

Liam R.

Easy to use once set up.

Likeliness to Recommend

Pros

Cons

Rajesh K.

Navision ERP Application is perfect for SME

Likeliness to Recommend

Pros

Antonis K.

An overall great tool but it's time for a change

Likeliness to Recommend

Pros

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Title

Up 5
Since last award

Up 2
Since last award

Up 4
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Feature Ratings

Accounting and Financial Management

Industry Specific Capabilities

Procurement Management

Supply Chain Management

BI and Performance Management

Analytics and Reporting

Service Management

Customer Relationship Management

Job and Project Management

Governance Risk and Compliance

Human Capital Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features