This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Microsoft Corporation

Dynamics 365 Field Service

Composite Score

7.0 /10

CX Score

7.1 /10

24 Reviews Write a Review

What is Dynamics 365 Field Service?

Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time. Transform your service operations, deliver exceptional service, and improve customer experiences.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Dynamics 365 Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Field Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

89 Plan to Renew

74 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Field Service?

6% Negative

7% Neutral

87% Positive

Pros

Unique Features
Respectful
Fair
Enables Productivity

Feature Ratings

Average 71

Application Integration

Online Booking

Field Service Workflow Management

Billing and Invoice Management

Dispatch Management

Field Service Knowledge Management

Quotes and Estimates

Field Sales Enablement

Service Scheduling

Dashboards, Analytics and Reporting

GPS Tracking

Vendor Capability Ratings

Average 74

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Dynamics 365 Field Service Reviews

Shadrach M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Mobile app is not really reliable, but it works!

Likeliness to Recommend

7 /10

What differentiates Dynamics 365 Field Service from other similar products?

Ease of Integration with other Microsoft products like ERP and D366 AX (finance)

What is your favorite aspect of this product?

Resource scheduling optimization

What do you dislike most about this product?

The Field service mobile has lots of bugs.Am always running into Login issues and offline synchronisation issues, it has been unreliable, wish Microsoft could carry out lots of improvements on the mobile app.

What recommendations would you give to someone considering this product?

I enjoy the Dynamics 365, though there may be some glitches and bugs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dale G.

Role: C-Level
Industry: Food and Beverage
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2021

Personal pride with dedicated motivation

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Field Service from other similar products?

The features seem to be never ending if you are willing to learn and apply yourself. Other products fail to provide the motivation that is so rewarding as you accomplish the ability to use this version.

What is your favorite aspect of this product?

There are so many new and different features that I am unable to pick a favorite as I really like them all for different reasons.

What do you dislike most about this product?

I do not see how you could dislike anything.

What recommendations would you give to someone considering this product?

You need to trust yourself and give it a try as you have nothing to lose. I will admit that it is difficult at times but way worth it in the long run.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Fantastic, doesn't disappoint!

Likeliness to Recommend

9 /10

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Latest Research

Dynamics 365 Field Service

What is Dynamics 365 Field Service?

Company Details

Need Assistance?

Awards & Recognition

Dynamics 365 Field Service Ratings

78 Likeliness to Recommend

89 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Dynamics 365 Field Service?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Dynamics 365 Field Service Reviews

Shadrach M.

Mobile app is not really reliable, but it works!

Likeliness to Recommend

Pros

Dale G.

Personal pride with dedicated motivation

Likeliness to Recommend

Pros

Fantastic, doesn't disappoint!

Likeliness to Recommend

Pros

Most Popular Dynamics 365 Field Service Comparisons

Workiz

Freshdesk

ServiceTitan

Field Nation

Salesforce Field Service

Jobber

Title

Feature Ratings

Application Integration

Online Booking

Field Service Workflow Management

Billing and Invoice Management

Dispatch Management

Field Service Knowledge Management

Quotes and Estimates

Field Sales Enablement

Service Scheduling

Dashboards, Analytics and Reporting

GPS Tracking

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration