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eClincher Inc.

eclincher

Composite Score
7.5 /10
CX Score
7.6 /10
Category
eclincher
7.5 /10

What is eclincher?

eClincher offers complete management of social media presence including publishing, smart inbox, engagement, monitoring, suggested content and analytics across multiple channels. It is simple, effective and a massive time saver. Top ranked by users!

Company Details


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Awards & Recognition

eclincher won the following awards in the Social Media Management - Midmarket category

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eclincher Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eclincher.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eclincher?

4% Negative
6% Neutral
90% Positive

Pros

  • Unique Features
  • Respectful
  • Includes Product Enhancements
  • Security Protects

Feature Ratings

Average 86

Social Media Channel Integration Inbound

92

Campaign Execution

91

Social Media Channel Integration Outbound

91

Social Moderation and Workflow Management

87

Social Response Management

87

Social Post Archival

86

Dashboards and Visualization

83

Trend Analysis

80

Sentiment Analysis

78

Vendor Capability Ratings

Average 83

Ease of Data Integration

92

Ease of Implementation

91

Breadth of Features

86

Ease of Customization

83

Business Value Created

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Quality of Features

81

Ease of IT Administration

81

Usability and Intuitiveness

80

Vendor Support

79

eclincher Reviews

Grant G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Good program with many features."

Likeliness to Recommend

9 /10

What differentiates eclincher from other similar products?

It is unique among other programs since it is software that has an exceptionally high degree of adaptability. That, combined with providing exceptional service to customers,

What is your favorite aspect of this product?

I have no trouble setting up new accounts or maintaining existing ones. The ability to create different user accounts with different levels of access is fantastic; this allows me to customize my workflow, which helps me to minimize the possibility of making mistakes and maintain a comprehensive view of all of the content that is scheduled to be published across all channels.

What do you dislike most about this product?

Customer support is fast and they won't stop until you're satisfied, however the UI might use some updating and streamlining to make it easier to use. As the social media landscape evolves, they take user feedback seriously and offer new features and content accordingly.

What recommendations would you give to someone considering this product?

I would recommend using this tool to others because the inbox function makes it simple for me to communicate with the people who follow my content. The user interface is uncomplicated and straightforward, which is something that appeals to me greatly about the product.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Adamson E.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Super for cross-team social media management.

Likeliness to Recommend

8 /10

What differentiates eclincher from other similar products?

Team collaboration when managing a company's social media account is essential. eClincher provides a set of approval workflow features and seamless transitions, that puts everybody in my team on the same page. I am able to assign and tag messages as tasks, view log history of my team members, create and highlight drafts and even drop comment as notes for reference purposes, with my team. All of these contributes to making our collaboration efforts as a team a lot easier.

What is your favorite aspect of this product?

eClincher provides quality integration with other important software tools we use, to make our experience on eClincher better. At the moment, integrations with Canva and Pocket have created some of the biggest day to day business value for my team. Integration with Canva, ensures that we are able to design and schedule digital content all from one platform. While integrating eClincher with Pocket has made the process of surfing the internet, finding and saving content for curation as smooth as it can possibly be.

What do you dislike most about this product?

Eclincher falls short in terms of navigational control and intuitiveness. An example of what i am referring to , is how i am sometimes redirected offsite ( back to a social media website ) , before I am able to view full content of specific comments . Having to go back and forth between eclincher and a social media which I am supposed to have been tracking through eclincher slows me down.

What recommendations would you give to someone considering this product?

For large sized teams managing social media platforms, i think they can rely on eClincer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Monica V.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Eclincher has all I need."

Likeliness to Recommend

6 /10

What differentiates eclincher from other similar products?

This software is unique in comparison to others since it can interact with the vast majority of social networking sites and applications. Furthermore, the continual upgrades are incredible, but the customer service is unparalleled.

What is your favorite aspect of this product?

All of the bells and whistles are top-notch. Amazingly simple in its use. I really appreciate the availability of help at any time (which I use regularly). One of the finest parts is that development of the platform itself is ongoing and progressive. As a result of clearly listening to user feedback, each new version is FANTASTIC. Hashtag suggestions on Instagram are fantastic. Putting out content in the world without using push notifications is fantastic. Tracking feeds and keywords may be quite useful. I can't wait to get started with the influencer function.

What do you dislike most about this product?

It's not as smooth as other services like Agorapulse or Later. Nonetheless, the site's features justify the cost, and it's always being improved. My best assumption is that if you start entering a user's name to tag them in a photo, it won't offer any suggestions as you go, and if you make a mistake, the photo won't be uploaded regardless of how many times you attempt. It won't be an issue if you take the time to get the appropriate username before you need to use it. In addition, Instagram Stories can't be scheduled... yet. However, I have no doubt that it will be implemented if consumers demand it.

What recommendations would you give to someone considering this product?

The application comes highly recommended by me due to the fact that it is a very helpful tool that helps manage postings on many social networks such as Facebook, Instagram, Twitter, Google+, and other similar platforms. The auto-post function is my favorite of all the features. It gives me the ability to plan my posts to go up at various times throughout the day automatically.

Pros

  • Unique Features
  • Efficient Service
  • Inspires Innovation
  • Client's Interest First

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