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Egencia LLC.

Egencia

Composite Score

8.0 /10

CX Score

8.1 /10

30 Reviews Write a Review

What is Egencia?

Egencia is modern corporate travel management for the fast-changing travel landscape. Egencia is an up-to-the-date travel information you need at your fingertips to make travel management simpler — whether you’re booking, modifying a trip or approving employee travel.

Company Details

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Awards & Recognition

Egencia won the following awards in the Travel Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

Egencia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Egencia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Egencia?

3% Negative

6% Neutral

91% Positive

Pros

Generous Negotitation
Caring
Respectful
Fair

Feature Ratings

Average 87

Travel and Accommodation Booking

Notifications/Alerts/Updates

Bank/Credit Card Integration

Self-Service

Itinerary Management

Expense Management

Mobile

Policy Configuration/Implementation

Sustainability Reports

Rate Tracking

Risk Management

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Egencia Reviews

Marcel M.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to book complete trips

Likeliness to Recommend

7 /10

What differentiates Egencia from other similar products?

Complete offering for business trips, including hotels, flights, rental cars

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Does not seem to show complete options, sometimes when I compare flight offerings from Egencia to e.g. direct offering on airline websites I find more options

What recommendations would you give to someone considering this product?

Takes away the hassle of booking individual flights, hotel, car rentals etc.

Pros

Enables Productivity
Inspires Innovation
Client Friendly Policies
Helps Innovate

Preeti W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Very useful Product

Likeliness to Recommend

9 /10

What differentiates Egencia from other similar products?

The ease of use and management of different options

What is your favorite aspect of this product?

Easy for making travel booking and searching information around business travel

What do you dislike most about this product?

The UI can be improved and become more smoother and user friendly

What recommendations would you give to someone considering this product?

Do give it a try, it is really helpful for managing travel related to different teams at your organisation.

Pros

Trustworthy
Caring
Saves Time
Respectful

Teza E.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Great Feature!

Likeliness to Recommend

9 /10

What differentiates Egencia from other similar products?

The booking process is very easy and it has great travel booking features. I would definitely recommend Egencia as a travel booking system.

What is your favorite aspect of this product?

I love that it is a one stop shop for everything even car booking, travel plan is available

What do you dislike most about this product?

Some hotels are not available on Egencia but I can see in other apps

What recommendations would you give to someone considering this product?

This is highly recommended for busy people. Not only you can book your trip and hotels but they also have travel advisor, it tells you what you need to prepare for your travel. It is an end to end travel management solution! We don't usually need a customer support because it's user friendly but it's available when you need them.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Efficient Service

Latest Research

Egencia

What is Egencia?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Egencia Ratings

87 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Egencia?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Egencia Reviews

Marcel M.

Easy to book complete trips

Likeliness to Recommend

Pros

Preeti W.

Very useful Product

Likeliness to Recommend

Pros

Teza E.

Great Feature!

Likeliness to Recommend

Pros

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Title

Feature Ratings

Travel and Accommodation Booking

Notifications/Alerts/Updates

Bank/Credit Card Integration

Self-Service

Itinerary Management

Expense Management

Mobile

Policy Configuration/Implementation

Sustainability Reports

Rate Tracking

Risk Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement