What is Egencia?
Egencia is modern corporate travel management for the fast-changing travel landscape. Egencia is an up-to-the-date travel information you need at your fingertips to make travel management simpler — whether you’re booking, modifying a trip or approving employee travel.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Egencia?
Pros
- Generous Negotitation
- Caring
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Travel and Accommodation Booking
Notifications/Alerts/Updates
Bank/Credit Card Integration
Self-Service
Itinerary Management
Expense Management
Mobile
Policy Configuration/Implementation
Sustainability Reports
Rate Tracking
Risk Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Vendor Support
Ease of Implementation
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Egencia Reviews
Claire Victoria E.
- Role: Human Resources
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Extremely easy to use, saves the traveller time
Likeliness to Recommend
What differentiates Egencia from other similar products?
It's straightforward and easy to use from an end user perspective. Easy to personalise your travel profile and to book flights and hotels. It's a self service tool but if you need assistance then there is clear help and guidance on troubleshooting and phone and email contacts shown clearly on the site.
What is your favorite aspect of this product?
Easy to book, travel itinerary sent to email as soon as approved. It saves a huge amount of time as you can book travel altogether rather than using one site for flights and another for hotels.
What do you dislike most about this product?
No dislikes so far!
What recommendations would you give to someone considering this product?
Work closely with the vendor to implement, make sure it meets your traveller's needs and that several admins internally are added to the tool so issues can be resolved quickly without the need to contact Egencia.
Pros
- Enables Productivity
- Saves Time
- Security Protects
- Reliable
Jagat G.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: End User of Application
Submitted Feb 2023
Simple as an end-user travel booking tool
Likeliness to Recommend
What differentiates Egencia from other similar products?
Their reporting are great and very detailed, with many pre-defined reports as well as customizable ones. Egencia has a mobile app with many more features (including the ability to take pictures and upload receipts).
What is your favorite aspect of this product?
Egencia makes it easy to find flights, hotels, and rental cars all in one place. It is user-friendly and has all the features we need to keep track of our corporate travel bookings.
What do you dislike most about this product?
The customer support is excellent and they are always quick to respond to any inquiries I have and they are very helpful. I have been using Egencia for a few years now and I am happy with their service.
What recommendations would you give to someone considering this product?
Even with a simple trip, you will never miss out on the best deals as many low cost airlines are available in Egencia database. Also when you have a complex trip or need to make changes or cancellations Egencia has got you covered.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Diego N.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2023
Fantastic product
Likeliness to Recommend
What differentiates Egencia from other similar products?
Easy to use and helpdesk is fantastic
What is your favorite aspect of this product?
The app use and call center
What do you dislike most about this product?
IT dept when updates
What recommendations would you give to someone considering this product?
Make your work life much easier with this product.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
