What is Egencia?
Egencia is modern corporate travel management for the fast-changing travel landscape. Egencia is an up-to-the-date travel information you need at your fingertips to make travel management simpler — whether you’re booking, modifying a trip or approving employee travel.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Egencia?
Pros
- Generous Negotitation
- Caring
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Travel and Accommodation Booking
Notifications/Alerts/Updates
Bank/Credit Card Integration
Self-Service
Itinerary Management
Expense Management
Mobile
Policy Configuration/Implementation
Sustainability Reports
Rate Tracking
Risk Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Vendor Support
Ease of Implementation
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Egencia Reviews
Melanie F.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Aug 2022
Most of our employees love it
Likeliness to Recommend
What differentiates Egencia from other similar products?
It's an all in one booking tool that keeps all your itineraries together.
What is your favorite aspect of this product?
That I can access all same features on my cell phone as I can on my laptop.
What do you dislike most about this product?
While most of the time I get decent customer service, it does happen that it takes me hours to book a trip with a flight credit or to change a flight when I call in as the option is not available online and can take up to 3-4 days to sort out via email.
What recommendations would you give to someone considering this product?
It is a great tool to keep a watchful eye on your company's travel habits.
Pros
- Trustworthy
- Respectful
- Fair
- Altruistic
Cons
- Wastes Time
Vijay S.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: Initial Implementation
Submitted Aug 2022
Best Platform for Travel Bookings in Corporate
Likeliness to Recommend
What differentiates Egencia from other similar products?
It is good platform to arrange travel itineraries in corporate with full policy implementation for each employee.
What is your favorite aspect of this product?
Best thing is using one credit card for all the employees seamlessly.
What do you dislike most about this product?
Nothing as such which i dislike but yes it is bit of slow.
What recommendations would you give to someone considering this product?
I would recommend to go with this plateform for corporate bookings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Generous
- Under Delivered
- Less Transparent
Marijke D.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2022
A real partner in business
Likeliness to Recommend
What differentiates Egencia from other similar products?
The combination of strong and trustworthy search engines for travel requirements with friendly and knowledgeable customer service personnel. The ease of reservation. I have needed assistance several times before and always have been helped in a very timely and friendly way. No task is too much. I also appreciate the integration of our company's policies and procedures into the software. It makes using it much simpler.
What is your favorite aspect of this product?
The joint space for all my travel requirements.
What do you dislike most about this product?
Nothing really.
What recommendations would you give to someone considering this product?
You will be very happy when you choose this product to work with. They are a real partner in business.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
