What is Egencia?
Egencia is modern corporate travel management for the fast-changing travel landscape. Egencia is an up-to-the-date travel information you need at your fingertips to make travel management simpler — whether you’re booking, modifying a trip or approving employee travel.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Egencia?
Pros
- Generous Negotitation
- Caring
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Travel and Accommodation Booking
Notifications/Alerts/Updates
Bank/Credit Card Integration
Self-Service
Itinerary Management
Expense Management
Mobile
Policy Configuration/Implementation
Sustainability Reports
Rate Tracking
Risk Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Vendor Support
Ease of Implementation
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Egencia Reviews
Oscar A.
- Role: Public Sector
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2022
Business trips with the feeling of a holiday
Likeliness to Recommend
What differentiates Egencia from other similar products?
I think that, more than differentiating it from other services, it is the similarity between Egencia and "regular" travel sites that makes the experience better. I did not need any previous training to successfully book a business trip, and whenever I had a difficulty, the customer service e-mail solved it promptly.
What is your favorite aspect of this product?
The customer service. It is personalized and highly efficient.
What do you dislike most about this product?
It's not something that I hate, but I'd like to be able to buy train tickets outside my company's region. Customer service solved that issue every time, but that would make the experience even more efficient,
What recommendations would you give to someone considering this product?
Calculate your current costs for bookings. This service is wonderful, but I am sure it is only for larger companies.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Niels H.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2022
Easy to use, happy we have this in our company.
Likeliness to Recommend
What differentiates Egencia from other similar products?
Compared to SAP Concur the UI is easier to use. Trips are easy to book and you get email updates throughout your trip.
What is your favorite aspect of this product?
The ease of use that allows you to book travel that confirms with company policy.
What do you dislike most about this product?
Nothing. I like the product a lot.
What recommendations would you give to someone considering this product?
For travel booking it is a great tool
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Reliable
Ameya P.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2022
Best product to manage business travel itinerary!
Likeliness to Recommend
What differentiates Egencia from other similar products?
1. Simple UI and UX which helps user navigate and follow the application workflow very easily. 2. Quick connect with friendly customer care.
What is your favorite aspect of this product?
1. Flexible options with suggestions for planning itinerary.
What do you dislike most about this product?
Itinerary modification process if tricky. User is bound to get confused and has to take pains to contact customer support.
What recommendations would you give to someone considering this product?
Go with the product if you are looking for bulk travel management for your staff or employees. It gives flexible travel booking options supported by great customer service.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
