Epic Customer Reviews 2024 | SoftwareReviews

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Epic

Composite Score

7.6 /10

CX Score

7.8 /10

198 Reviews Write a Review

What is Epic?

The award-winning Epic EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.

Company Details

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Epic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

97 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epic?

6% Negative

8% Neutral

86% Positive

Pros

Security Protects
Respectful
Reliable
Fair

Cons

Under Delivered

Feature Ratings

Average 78

Medical Management

Cloud Hosting

Evaluation and Management Coding

Clinical Flow

Meaningful Use Certification

Patient Portal

Medical Charting

E-Prescribing

Compliance Tracking

Lab Integration

Appointment Management

Vendor Capability Ratings

Average 76

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Electronic Medical Records - Outpatient

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View Epic in this category (opens in a new tab)

Epic Reviews

Kyle T.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Good tools but not optimized for discipline.

Likeliness to Recommend

6 /10

What differentiates Epic from other similar products?

Epic is integrated across the hospital system.

What is your favorite aspect of this product?

Documenting is quick and easy.

What do you dislike most about this product?

The product is not oriented toward my discipline within the industry. Many of the tools in the product are useful, but not applicable to hospice chaplains or very limited for chaplains. For instance, care plans are limited and the calendar functions on a weekly basis when as a chaplain I work on a monthly basis. Other limitations around the Admin function limit it's usefulness as well.

What recommendations would you give to someone considering this product?

I would recommend this product for nurses and clinical staff but not for professional staff unless more customization is possible.

Pros

Respectful
Security Protects
Trustworthy
Unique Features

Cons

Inhibits Innovation
Less Efficient Service
Less Inspiring

Richard S.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

It's rich with features and easy to customize

Likeliness to Recommend

8 /10

What differentiates Epic from other similar products?

Overall, Epic EMR is a powerful and comprehensive EMR system that can help providers improve the quality of care they deliver. It is a good choice for providers who are looking for a system that is flexible, customizable, and focused on patient safety.

What is your favorite aspect of this product?

The depth of the Epic computerized medical record is, I think, my favorite feature. Its extensive feature set enables efficient administration of patient data.

What do you dislike most about this product?

The learning curve can be steep, especially for new users.

What recommendations would you give to someone considering this product?

It is a good option for healthcare professionals who want a system that is adaptable, adjustable, and patient safety-oriented.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Role: Student Academic
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2023

pretty easy to use

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Epic

What is Epic?

Company Details

Need Assistance?

Epic Ratings

82 Likeliness to Recommend

97 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Epic?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Medical Management Ability to manage referrals, track bed days, and network real-time recommendations for finding appropriate providers for inpatient services.

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Medical Charting Ability for physicians and nurses to maintain patient charts related to vital signs, prescribed medications, patient demographic, patient histories, etc.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Lab Integration Ability to provide access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories.

Appointment Management Includes appointment reminders, requests, and scheduling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Electronic Medical Records - Outpatient

Epic Reviews

Kyle T.

Good tools but not optimized for discipline.

Likeliness to Recommend

Pros

Cons

Richard S.

It's rich with features and easy to customize

Likeliness to Recommend

Pros

pretty easy to use

Likeliness to Recommend

Pros

Title

Feature Ratings

Medical Management

Cloud Hosting

Evaluation and Management Coding

Clinical Flow

Meaningful Use Certification

Patient Portal

Medical Charting

E-Prescribing

Compliance Tracking

Lab Integration

Appointment Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization